University System of Georgia incident
Service Degradation: Network Connectivity Issues - Shared Services Center (SSC)
Resolved after 8 hours 34 minutes, affecting USO Shared Services Center, on August 17, 2026.
This incident has been resolved. If you have any questions or concerns, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
Affected components
Update timeline
- investigating Aug 17, 2026, 12:46 PM UTC
Information Technology Services (ITS) is aware of and actively investigating reports of network connectivity issues that are impacting several collaboration and communication services. Affected Services: - Wireless network (WiFi) access - Microsoft Teams Rooms devices - Microsoft Teams hard phones Users may encounter intermittent connectivity, delayed connections, or failures when attempting to join meetings or use voice services. Our technical teams are engaged and working to determine the source of the issue. Further updates will be posted as additional information becomes available.
- monitoring Aug 17, 2026, 04:29 PM UTC
Service has been restored, but ITS will continue to monitor for stability. If you are still experiencing connectivity issues, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
- resolved Aug 17, 2026, 09:21 PM UTC
This incident has been resolved. If you have any questions or concerns, please contact the USG Service Desk at [email protected] or 1-877-251-2644.
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