University System of Georgia incident
Data Warehouse and Business Intelligence - Issues Reported
University System of Georgia experienced a critical incident on September 12, 2025, lasting 3d 18h. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 12, 2025, 07:11 PM UTC
EDMA has identified the issue impacting the extraction of data from institutions. We are working to resolve the issue as quickly as possible. The Academic Data Collection will remain locked to prevent further extractions. Updates will be provided when possible. Area Impacted: APEX Data Collection Application for ADC
- identified Sep 12, 2025, 08:31 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 15, 2025, 06:44 PM UTC
EDMA has restored full functionality of the Data Warehouse and Business Intelligence. All institutions have been unlocked and can perform extractions for the Academic Data Collection. We will continue to monitor this system for stability. If you are still experiencing issues with access to Data Warehouse and Business Intelligence or cannot perform an extraction, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Sep 16, 2025, 02:05 PM UTC
After monitoring the situation, EDMA has confirmed the stability of access to Data Warehouse and Business Intelligence applications. The system should continue operating normally. In the event that you experience any further issues with access to Data Warehouse and Business Intelligence, please contact the USG Service Desk at [email protected] or 877-251-2644.