University System of Georgia incident
Security Constraint Errors Impacting Users
University System of Georgia experienced a minor incident on September 30, 2025 affecting ServiceNow, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 30, 2025, 02:52 PM UTC
The ESM Team is currently working with ServiceNow to resolve an "access controls issue" that is impacting users from being able to view their "work", reports, dashboards, and more. We have escalated this matter to "critical" with ServiceNow and will provide updates once this issue has been resolved.
- monitoring Sep 30, 2025, 06:53 PM UTC
The Enterprise Service Management (ESM) Team has successfully resolved a permissions-related issue (Access Control List) within the ServiceNow platform. This issue had temporarily prevented some licensed users from accessing specific resources. All necessary corrective actions have been implemented, and access has been restored. The ESM Team will continue to closely monitor the platform to ensure ongoing stability and performance. In the event that you experience any further issues, please contact the USG Service Desk at [email protected] or 877-251-2644.
- resolved Oct 02, 2025, 06:59 PM UTC
Information Technology Services (ITS), along with ServiceNow, has found a solution that will go into PROD tonight 10/2/25. In the event that you experience any further issues with access to ServiceNow, please contact the USG Service Desk at [email protected] or 877-251-2644.