University of South Australia had 21 outages in the last 2 years totaling 1230h 43m of downtime — averaging 0.9 incidents per month.
There were 21 University of South Australia outages since June 4, 2025 totaling 1230h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
learnonline is currently experiencing technical issues, but a team of people are investigating. Further updates will be posted shortly.
This incident has been resolved.
Surveys can still be completed by staff/students/public as needed but the admin interface to change or download content is unavailable
This incident has been resolved.
The issue has been identified and a fix is being implemented.
UniSA NextCloud has been recovered and is operational.
The issue has been identified and a fix is being implemented.
myHR service is back online.
Users searching from the UniSA website are getting intermittent errors when searching.
This incident has been resolved.
The vendor is having issues throughout Australia and are working through a fix. For more info please see the box status page - https://status.box.com/incidents/48t1p9xtd4tz
This incident has been resolved by the vendor
The vendor is investigating and working on remediation
This incident has been resolved.
We are currently investigating this issue.
A fix has been identified and we are monitoring the results. If device time is wrong on your UniSA device please reboot it.
This incident has been resolved if you are still having authentication issues please contact the AU Service Desk, 83025000.
The SSO issue has been identified with the StudyLink application. The IT team are looking into the problem with the StudyLink vendor support to resolve this asap.
A fix has been implemented and the environment refresh has been done by the vendor.
This incident has been resolved.
The Zoom cloud service is currently experiencing issues. Further updates can be found on the Zoom Service StatusPage: https://www.zoomstatus.com/ Further updates will be posted shortly.
The issue with Zoom has been resolved by the vendor and they are monitoring for any further outages. Further updates can be found at Zoom's Service Status page: https://www.zoomstatus.com/
myHR (Employee/EmpowerHR Self Service) is unavailable. IT staff are investigating.
An issue has been identified and staff are working on a fix
A fix has been implemented and we will monitor to ensure it is operating as expected.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an unplanned outage of the Adelaide University Service Cloud CRM system. This outage will impact: Students using https://ask.adelaideuni.edu.au to apply to study at Adelaide University Staff using the CRM in the following spaces: Future student enquiries teams using Service Cloud Applications and admissions teams using Service Cloud Current student enquiries teams using Service Cloud Teams using Service Cloud for task management This outage is impacting multiple customers using the Service Cloud technology and is actively being worked on by the vendor. Updates will be provided as they become available.
This issue has been resolved by the vendor and users should be able to use the systems again without issue. We will continue to monitor throughout the day.
This incident has been resolved.
We are currently investigating this issue.
VPN services are back online and we are monitoring for any further issues
This incident has been resolved.
We are currently investigating this issue.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
This incident has been resolved.
Optus and Cisco have confirmed an Australia wide issue and are in the process of resolving the incident
Cisco and Optus have implemented a fix and services have been restored. We will monitor for any further issues
No further incidents detected.
We are currently investigating a network outage affecting all services in the Mount Gambier Campus. Updates will be provided as they become available.
AARNet has detected an unplanned outage between Adelaide and Murray Bridge, SA. Fault investigation is underway. Identification of specific impacted services is in progress and will be provided when possible. There is no ETR at this time.
AARNet's Third Party Supplier Field Resources have arrived on site and commenced investigations. There is no ETR at this time. Further updates will be provided as soon as more information is available.
AARNet’s Third Party Supplier Field Resources have identified the exact location of the fibre damage. Additional resources have been engaged and are enroute to the fault location. There is no ETR at this time. Further updates will be provided as soon as more information is available
Campus Network services appear to be restored. We are continuing to monitor performance while awaiting formal confirmation from our third-party provider that all restoration activities are complete.
AARNet's Third Party supplier have advised that restoration works have been successfully completed. AARNet Engineers have confirmed recovery. No further outage is expected.
We are currently investigating this issue.
This incident has been resolved.
The library catalogue, https://find.library.unisa.edu.au/, has a certificate error. Some browsers may let you ignore the error and continue using the site. Our support team is working to get the certificate error resolved,
The Library Catalogue vendor has resolved the certificate issue that impacted the UniSA Library Catalogue. The certificate error message will no longer appear. Apologies on this issue occurring.
This incident has been resolved.
We have identified performance issues on the Library Catalogue and expect to resolve it shortly.
This incident has been resolved.
The issue has been identified and Okta has been contacted to provide a resolution. Only existing users of SMS Multifactor Authentication have been affected.
This incident has been resolved.
Currently Okta is accepting push notifications to verify users identity but failing to send users through to UniSA systems. Users with a currently open session or on campus are not affected.
We are continuing to investigate this issue.
Errors have been supplied to Okta and they are investigating from their end.
To clarify this issue is affecting users: - off-campus - without an existing session - on campus wi-fi Users on campus via wired networks are not affected
Okta have made a change which has restored MFA functionality. Currently testing and monitoring.
This incident has been resolved.