University of South Australia incident

Okta Multi-Factor Authentication for off-campus users

Notice Resolved View vendor source →

University of South Australia experienced a notice incident on June 4, 2025 affecting Authentication Services (AD, ADFS, Okta), lasting 22h 57m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 12:00 AM UTC
Resolved
Jun 04, 2025, 10:57 PM UTC
Duration
22h 57m
Detected by Pingoru
Jun 04, 2025, 12:00 AM UTC

Affected components

Authentication Services (AD, ADFS, Okta)

Update timeline

  1. investigating Jun 04, 2025, 12:00 AM UTC

    Currently Okta is accepting push notifications to verify users identity but failing to send users through to UniSA systems. Users with a currently open session or on campus are not affected.

  2. investigating Jun 04, 2025, 12:10 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2025, 01:48 AM UTC

    Errors have been supplied to Okta and they are investigating from their end.

  4. investigating Jun 04, 2025, 02:43 AM UTC

    To clarify this issue is affecting users: - off-campus - without an existing session - on campus wi-fi Users on campus via wired networks are not affected

  5. monitoring Jun 04, 2025, 05:50 AM UTC

    Okta have made a change which has restored MFA functionality. Currently testing and monitoring.

  6. resolved Jun 04, 2025, 10:57 PM UTC

    This incident has been resolved.