University of Oklahoma incident
KnowBe4 Intermittent for Norman Campus Users
Resolved after 5 days 19 hours, affecting KnowBe4, on October 1, 2026.
No further reports have been received. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
Affected components
Update timeline
- identified Oct 01, 2026, 05:15 PM UTC
OU IT is currently experiencing issues with KnowBe4. Some Norman campus users may be unable to login to KnowBe4. OU IT technicians are working to restore service as quickly as possible. Please check back at alerts.ou.edu for further updates. We apologize for any inconvenience and thank you for your patience.
- monitoring Oct 06, 2026, 03:35 PM UTC
Service has been restored to KnowBe4. OU IT technicians continue to monitor the situation closely. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
- resolved Oct 07, 2026, 01:15 PM UTC
No further reports have been received. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
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