University of Oklahoma incident
UPDATED: Multiple OU IT Applications and Services Unavailable
Resolved after 1 day 1 hour, affecting Canvas and ClassNav & iAdvise and 1 more, on October 6, 2026.
No further reports have been received. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
Affected components
Update timeline
- identified Oct 06, 2026, 03:59 PM UTC
UPDATED: 11:36AM - The vendor, PingID, is experiencing issues affecting OU IT applications and services that use PingID Multi-Factor Authentication and Ping Single Sign-On. Original Message: OU IT is currently experiencing an issue affecting access to multiple applications and services. Users may experience degraded performance within the applications or may be unable to access some applications. OU IT technicians are working to restore services as quickly as possible. Check alerts.ou.edu for updates on affected services and the incident. We apologize for any inconvenience and thank you for your patience.
- monitoring Oct 06, 2026, 05:18 PM UTC
Service has been restored to OU IT applications and services that use PingID Multi-Factor Authentication and Ping Single Sign-On. OU IT technicians continue to monitor the situation closely. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
- resolved Oct 07, 2026, 05:49 PM UTC
No further reports have been received. If you are still experiencing problems, please contact the Service Desk at 405-325-HELP (4357) or itsupport.ou.edu.
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