University of Nebraska experienced a critical incident on August 27, 2025 affecting Regional | National Internet Service Provider, lasting 23h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 27, 2025, 01:29 PM UTC
Windstream started planned maintenance early this morning that caused this connection to bounce a large number of times from 12:00 am CT through 4:06 am CT. However, they have not completed their work and we've seen another bounce at 8:15 am CT. Questions 402-472-3970 or [email protected]
- monitoring Aug 27, 2025, 08:24 PM UTC
Windstream completed their work by noon today and the circuit has remained clean since 8:15am CT. We are continuing to monitor the stability of the circuit.
- identified Aug 27, 2025, 10:29 PM UTC
Windstream has had to get back into the splice cases to fix an issue with another customer of theirs. When they did this our circuit dropped multiple times between 3:14 and 3:28 pm CT. Further drops are possible while Windstream is performing repairs.
- resolved Aug 28, 2025, 01:20 PM UTC
Windstream had completed all repairs by 11:11pm last night, the circuit has been up since 3:28pm.