University of Nebraska incident
ITS Billing Portal (Pinnacle) under investigation
Resolved after 1 day 2 hours, affecting Business Applications (other), on October 19, 2026.
All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
Affected components
Update timeline
- investigating Oct 19, 2026, 04:03 PM UTC
A problem with the ITS Billing portal, hosted by Pinnacle, is under investigation. Technicians are investigating the issue. Reported by Rich Horner Questions 402-472-3970 or [email protected]
- identified Oct 19, 2026, 04:10 PM UTC
The vendor, Calero (who owns Pinnacle), has confirmed that all of their hosted Pinnacle sites are offline at this time and they are troubleshooting the outage at this time. The platform is currently inaccessible to all users including back office staff and departmental contacts who access monthly telecommunications invoices. We will provide updates here as more information becomes available.
- monitoring Oct 19, 2026, 04:17 PM UTC
All issues appear to have subsided, and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
- resolved Oct 20, 2026, 06:04 PM UTC
All systems are operating normally. This issue is resolved.
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