University of Nebraska experienced a minor incident on September 30, 2025 affecting Desktop & Device management, lasting 22h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Desktop & Device management
Update timeline
- investigating Sep 30, 2025, 02:05 PM UTC
ITS and Jamf Professional Support are investigating an intermittent device connection issue with the Jamf Pro cloud service. The issue impacts regular device policy check-ins, Self Service, and device enrollment. The admin web console is available. Questions 402-472-3970 or [email protected]
- monitoring Sep 30, 2025, 10:21 PM UTC
Our vendor has implement a fix and all systems are performing as expected. We're continuing to monitor for any reoccurring problems.
- resolved Oct 01, 2025, 12:53 PM UTC
All systems are operating normally. This issue is resolved.