Unit21 AI Outage History

Unit21 AI is up right now

Unit21 AI had 31 outages in the last 2 years totaling 153h 27m of downtime — averaging 1.3 incidents per month.

There were 31 Unit21 AI outages since June 21, 2024 totaling 153h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.us.prod1.unit21.com

Minor May 16, 2026

Data ingestion delays

Detected by Pingoru
May 16, 2026, 05:35 AM UTC
Resolved
May 16, 2026, 08:21 AM UTC
Duration
2h 45m
Affected: Data Ingestion
Timeline · 3 updates
  1. investigating May 16, 2026, 05:35 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2026, 05:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 16, 2026, 08:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Partial failures during SAR submission

Detected by Pingoru
Apr 29, 2026, 03:33 PM UTC
Resolved
Apr 29, 2026, 05:37 PM UTC
Duration
2h 3m
Affected: Report Filing (SAR/STR)
Timeline · 4 updates
  1. investigating Apr 29, 2026, 03:33 PM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026

Partial failures during SAR creation

Detected by Pingoru
Apr 24, 2026, 02:42 PM UTC
Resolved
Apr 24, 2026, 05:16 PM UTC
Duration
2h 34m
Affected: Report Filing (SAR/STR)
Timeline · 4 updates
  1. investigating Apr 24, 2026, 02:42 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 24, 2026, 05:10 PM UTC

    Fix has been identified and deployed

  4. resolved Apr 24, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Databricks Outage

Detected by Pingoru
Mar 30, 2026, 10:07 PM UTC
Resolved
Mar 30, 2026, 11:44 PM UTC
Duration
1h 36m
Affected: File Exports
Timeline · 2 updates
  1. identified Mar 30, 2026, 10:07 PM UTC

    Databricks Compute and Lakeflow is down. This impacts the following features: - file exports - watchlist We are monitoring updates from Databricks.

  2. resolved Mar 30, 2026, 11:44 PM UTC

    Databricks have restored their services. Incident has been resolved.

Read the full incident report →

Notice March 11, 2026

Intermittent Frontend Crashes

Detected by Pingoru
Mar 11, 2026, 01:37 PM UTC
Resolved
Mar 11, 2026, 02:14 PM UTC
Duration
37m
Timeline · 2 updates
  1. identified Mar 11, 2026, 01:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 11, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 17, 2026

Transaction Sanction Monitoring 3rd Party Outage

Detected by Pingoru
Feb 17, 2026, 10:50 PM UTC
Resolved
Feb 17, 2026, 10:51 PM UTC
Duration
17s
Affected: Real Time Monitoring
Timeline · 2 updates
  1. identified Feb 18, 2026, 02:39 AM UTC

    We have identified an issue with Transaction Sanction Monitoring related to our 3rd party provider. A fix is currently underway.

  2. resolved Feb 18, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026

Rule Scheduling and Processing Delays

Detected by Pingoru
Jan 28, 2026, 04:20 AM UTC
Resolved
Jan 28, 2026, 06:44 AM UTC
Duration
2h 23m
Affected: Rules
Timeline · 4 updates
  1. investigating Jan 28, 2026, 04:20 AM UTC

    Rule scheduling and processing are temporarily delayed. We are actively working to resolve this.

  2. identified Jan 28, 2026, 04:48 AM UTC

    Rules are experiencing delays due to a recent system update. We will be rolling out a fix shortly.

  3. monitoring Jan 28, 2026, 05:28 AM UTC

    The fix has been deployed, and we’re monitoring to ensure everything is working as expected.

  4. resolved Jan 28, 2026, 06:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2025

Issues with 314(a) scans

Detected by Pingoru
Nov 11, 2025, 04:55 PM UTC
Resolved
Nov 12, 2025, 04:19 AM UTC
Duration
11h 23m
Timeline · 4 updates
  1. investigating Nov 11, 2025, 04:55 PM UTC

    We are investigating reports that 314(a) scans cannot be created for the 314(a) person and business files released on Nov. 11, 2025, due to an unannounced change in file format.

  2. investigating Nov 11, 2025, 07:24 PM UTC

    We are continuing to investigate reports that 314(a) scans cannot be created for the 314(a) person and business files released on Nov. 11, 2025, due to an unannounced change in file format.

  3. identified Nov 11, 2025, 09:29 PM UTC

    The issue has been identified and we are working on a fix.

  4. resolved Nov 12, 2025, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 10, 2025

Intermittent request failures (≈1 minute)

Detected by Pingoru
Sep 10, 2025, 04:02 AM UTC
Resolved
Sep 09, 2025, 01:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 10, 2025, 04:02 AM UTC

    An internal routing update briefly caused errors for a subset of features for about 1 minute. The issue was quickly resolved; no data was lost and any affected jobs were automatically retried to completion. No customer action is required.

Read the full incident report →

Critical July 12, 2025

Ingestion Outage

Detected by Pingoru
Jul 12, 2025, 01:30 PM UTC
Resolved
Jul 12, 2025, 02:33 PM UTC
Duration
1h 3m
Affected: RulesData Ingestion
Timeline · 3 updates
  1. investigating Jul 12, 2025, 01:30 PM UTC

    We are experiencing issues ingesting data due to database constraints. Rest assured we have a backup logging system to insure all data will be ingested eventually when the issue is resolved. Thank you for patience.

  2. investigating Jul 12, 2025, 01:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 12, 2025, 02:33 PM UTC

    Rules and data ingestion services are back to operational.

Read the full incident report →

Minor July 7, 2025

Data Ingestion Delays

Detected by Pingoru
Jul 07, 2025, 04:14 PM UTC
Resolved
Jul 07, 2025, 07:33 PM UTC
Duration
3h 19m
Affected: Data IngestionReal Time Monitoring
Timeline · 4 updates
  1. investigating Jul 07, 2025, 04:14 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 07, 2025, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2025, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 5, 2025

Elevated API Errors

Detected by Pingoru
Jul 05, 2025, 02:22 AM UTC
Resolved
Jul 05, 2025, 03:07 AM UTC
Duration
45m
Affected: Alerts APICases APIInstruments APIEntities APIBlacklists APIDatafiles APIEvents API
Timeline · 2 updates
  1. investigating Jul 05, 2025, 02:22 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Jul 05, 2025, 03:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2025

Partial Outage of Search Feature

Detected by Pingoru
Jun 09, 2025, 08:40 PM UTC
Resolved
Jun 09, 2025, 10:11 PM UTC
Duration
1h 30m
Affected: Search
Timeline · 3 updates
  1. investigating Jun 09, 2025, 09:45 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2025, 10:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 09, 2025, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 4, 2025

FFIP Ingestion Failures

Detected by Pingoru
Jun 04, 2025, 04:40 PM UTC
Resolved
Jun 04, 2025, 06:21 PM UTC
Duration
1h 40m
Affected: Data Ingestion
Timeline · 3 updates
  1. investigating Jun 04, 2025, 04:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 04, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025

Data Ingestion degraded service

Detected by Pingoru
May 27, 2025, 10:17 PM UTC
Resolved
May 28, 2025, 12:01 AM UTC
Duration
1h 43m
Affected: RulesData Ingestion
Timeline · 3 updates
  1. investigating May 28, 2025, 02:25 AM UTC

    We are currently investigating this issue.

  2. identified May 28, 2025, 02:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 28, 2025, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 27, 2025

Users experiencing login failures

Detected by Pingoru
May 27, 2025, 01:48 PM UTC
Resolved
May 27, 2025, 03:12 PM UTC
Duration
1h 23m
Timeline · 4 updates
  1. investigating May 27, 2025, 01:48 PM UTC

    We are currently investigating authentication issues preventing users from accessing the platform.

  2. identified May 27, 2025, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2025, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2025

Data Ingestion Lag

Detected by Pingoru
May 05, 2025, 12:57 PM UTC
Resolved
May 05, 2025, 12:57 PM UTC
Duration
—
Affected: Data IngestionReal Time Monitoring
Timeline · 1 update
  1. resolved May 05, 2025, 12:57 PM UTC

    We identified data ingestion lag and the issue has been resolved.

Read the full incident report →

Minor April 29, 2025

Alerts API Outage

Detected by Pingoru
Apr 29, 2025, 07:16 PM UTC
Resolved
Apr 29, 2025, 10:57 PM UTC
Duration
3h 40m
Affected: Alerts API
Timeline · 3 updates
  1. investigating Apr 29, 2025, 07:16 PM UTC

    We found an issue with alerts API that results in alerts not being created. We are currently working on a fix.

  2. identified Apr 29, 2025, 07:38 PM UTC

    The issue has been identified and we are working on the fix.

  3. resolved Apr 29, 2025, 10:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Partial Dashboard SSO Login Outage

Detected by Pingoru
Apr 10, 2025, 04:45 PM UTC
Resolved
Apr 10, 2025, 07:30 PM UTC
Duration
2h 44m
Affected: Case Management
Timeline · 3 updates
  1. investigating Apr 15, 2025, 01:00 AM UTC

    We are currently investigating this issue.

  2. identified Apr 15, 2025, 01:02 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 15, 2025, 01:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2025

Create Alerts API outage

Detected by Pingoru
Mar 27, 2025, 08:23 PM UTC
Resolved
Mar 27, 2025, 08:47 PM UTC
Duration
23m
Affected: Alerts API
Timeline · 2 updates
  1. identified Mar 27, 2025, 08:23 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 27, 2025, 08:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2025

Exports Not working

Detected by Pingoru
Mar 27, 2025, 06:21 PM UTC
Resolved
Mar 28, 2025, 01:16 AM UTC
Duration
6h 54m
Affected: File Exports
Timeline · 2 updates
  1. identified Mar 27, 2025, 06:21 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 28, 2025, 01:16 AM UTC

    The incident has been resolved.

Read the full incident report →

Notice February 15, 2025

RTR Ingestion Lag

Detected by Pingoru
Feb 15, 2025, 12:18 AM UTC
Resolved
Feb 15, 2025, 02:52 AM UTC
Duration
2h 33m
Affected: Real Time Monitoring
Timeline · 6 updates
  1. investigating Feb 15, 2025, 12:18 AM UTC

    We are currently investigating this issue.

  2. identified Feb 15, 2025, 12:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 15, 2025, 01:52 AM UTC

    We are continuing to work on a fix for this issue.

  4. investigating Feb 15, 2025, 01:55 AM UTC

    Systems are fully restored.

  5. investigating Feb 15, 2025, 02:51 AM UTC

    We are continuing to investigate this issue.

  6. resolved Feb 15, 2025, 02:52 AM UTC

    Systems are fully restored.

Read the full incident report →

Critical October 4, 2024

Sar filing rejections

Detected by Pingoru
Oct 04, 2024, 01:59 PM UTC
Resolved
Oct 04, 2024, 06:37 PM UTC
Duration
4h 37m
Affected: Report Filing (SAR/STR)
Timeline · 4 updates
  1. investigating Oct 04, 2024, 01:59 PM UTC

    We are currently investigating this issue.

  2. identified Oct 04, 2024, 02:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 04, 2024, 03:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 04, 2024, 06:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 20, 2024

Incident: Unable to File SARs Due to FinCEN Connection Issue

Detected by Pingoru
Sep 20, 2024, 12:06 AM UTC
Resolved
Sep 24, 2024, 12:55 AM UTC
Duration
4d
Affected: Report Filing (SAR/STR)
Timeline · 3 updates
  1. investigating Sep 20, 2024, 12:06 AM UTC

    We are currently investigating this issue.

  2. investigating Sep 23, 2024, 04:18 PM UTC

    We are able to file for our customers, however, it's slightly delayed within the day because of the existing FinCEN issue.

  3. resolved Sep 24, 2024, 12:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical August 22, 2024

RTR Failures

Detected by Pingoru
Aug 22, 2024, 06:36 PM UTC
Resolved
Aug 22, 2024, 07:30 PM UTC
Duration
53m
Affected: Real Time Monitoring
Timeline · 4 updates
  1. identified Aug 22, 2024, 06:36 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 22, 2024, 06:40 PM UTC

    We are currently addressing an issue caused by an expired certificate affecting RTR data stores. This impacts access to entity and instrument information, leading to potential rule failures specifically for real time rules. Our team is actively working on rotating the certificate and restoring full functionality.

  3. monitoring Aug 22, 2024, 07:28 PM UTC

    The fix has been issued. We will continue to monitor this service closely.

  4. resolved Aug 22, 2024, 07:30 PM UTC

    This incident has been resolved.

Read the full incident report →