Unit21 AI incident

Rule Scheduling and Processing Delays

Major Resolved View vendor source →

Unit21 AI experienced a major incident on January 28, 2026 affecting Rules, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2026, 04:20 AM UTC
Resolved
Jan 28, 2026, 06:44 AM UTC
Duration
2h 23m
Detected by Pingoru
Jan 28, 2026, 04:20 AM UTC

Affected components

Rules

Update timeline

  1. investigating Jan 28, 2026, 04:20 AM UTC

    Rule scheduling and processing are temporarily delayed. We are actively working to resolve this.

  2. identified Jan 28, 2026, 04:48 AM UTC

    Rules are experiencing delays due to a recent system update. We will be rolling out a fix shortly.

  3. monitoring Jan 28, 2026, 05:28 AM UTC

    The fix has been deployed, and we’re monitoring to ensure everything is working as expected.

  4. resolved Jan 28, 2026, 06:44 AM UTC

    This incident has been resolved.