Unit21 AI Outage History

Unit21 AI is up right now

Pingoru has recorded 45 incidents for Unit21 AI: 18 in the last 12 months and 2 in the last 90 days.

Source: status.us.prod1.unit21.com

45incidents recorded
18last 12 months
2last 90 days
3 hourstypical duration
Incidents per month
036AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct2%
Pingoru began tracking Unit21 AI in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202625 of 720 (1%)
May 202613 of 744 (0%)
June 202621 of 720 (0%)
July 202666 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 2026112 of 512 (2%)

Incidents, newest first

Critical October 12, 2026 Review is Delayed for AI Agent 12h 21m AI Agent

Started Oct 12, 2026, 04:30 AM UTC· resolved Oct 12, 2026, 04:51 PM UTC

  1. identified Oct 12, 2026, 04:30 PM UTC

    We are experiencing failed review rate for AI Agent. Databricks is having an outage in Serverless endpoints that affect our service. We continue to monitor the outage.

  2. resolved Oct 12, 2026, 04:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 27, 2026 Data Ingestion is delayed for Real Time Monitoring 29m Real Time Monitoring

Started Jul 27, 2026, 10:20 PM UTC· resolved Jul 27, 2026, 10:50 PM UTC

  1. investigating Jul 27, 2026, 10:20 PM UTC

    We are currently investigating this issue.

  2. identified Jul 27, 2026, 10:36 PM UTC

    The issue has been identified and we are working towards a fix

  3. resolved Jul 27, 2026, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 16, 2026 Users unable to access Unit21 3h 4m

Started Jul 16, 2026, 08:36 AM UTC· resolved Jul 16, 2026, 11:40 AM UTC

  1. investigating Jul 16, 2026, 08:36 AM UTC

    We are currently investigating issues with users unable to access Unit21

  2. identified Jul 16, 2026, 09:41 AM UTC

    We identified that this issue is caused by Amazon CloudFront outage (https://health.aws.amazon.com/health/status).

  3. resolved Jul 16, 2026, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026 Transaction Screening Issues 8m Real Time Payments Screening

Started Jul 14, 2026, 10:14 PM UTC· resolved Jul 14, 2026, 10:22 PM UTC

  1. identified Jul 14, 2026, 10:14 PM UTC

    We are currently investigating issues with the transaction screening endpoint.

  2. resolved Jul 14, 2026, 10:22 PM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Minor July 14, 2026 LexisNexis Watchlist Screening Issue 1h 13m Case Management

Started Jul 14, 2026, 04:22 PM UTC· resolved Jul 14, 2026, 05:35 PM UTC

  1. identified Jul 14, 2026, 04:22 PM UTC

    We have identified that watchlist screening offered by LexisNexis were failing from 8:26AM PT. Our team is continuing to monitor this issue. LexisNexis incident page: https://status.risknarrative.cloud/

  2. resolved Jul 14, 2026, 05:35 PM UTC

    This incident has been resolved. Please note that all failures to enroll in ongoing monitoring will get retried in the next batch run. Thank you for your patience.

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Notice July 8, 2026 LexisNexis Watchlist Screening Issues – Case Management

Started Jul 08, 2026, 06:25 PM UTC· resolved Jul 08, 2026, 06:25 PM UTC

  1. resolved Jul 08, 2026, 06:25 PM UTC

    We have identified that watchlist screening offered by LexisNexis were failing from 12:09PM and 1:58PM ET, but have since recovered. Please note that all failures to enroll in ongoing monitoring will get retried in the next batch run. Thank you for your patience. LexisNexis incident page: https://status.risknarrative.cloud/

Read the full incident report →

Minor June 26, 2026 Login Issues via Auth0 –

Started Jun 26, 2026, 08:00 AM UTC· resolved Jun 26, 2026, 08:00 AM UTC

  1. resolved Jun 29, 2026, 05:42 PM UTC

    The partial outage with Auth0 has been resolved, and all login services are operating normally. During the incident, some users may have experienced errors when attempting to log in to Unit21. Please note that access via Magic Link was unaffected throughout this time. Thank you for your patience. Auth0 Incident page: https://status.auth0.com/incidents/z8sc9m1gzqb7

Read the full incident report →

Major June 10, 2026 Webhooks Service Outage 54m Webhooks

Started Jun 10, 2026, 12:58 PM UTC· resolved Jun 10, 2026, 01:52 PM UTC

  1. investigating Jun 10, 2026, 12:58 PM UTC

    Webhooks service is currently experiencing a service disruption. The issue has been identified and a fix is being identified

  2. identified Jun 10, 2026, 12:58 PM UTC

    Webhooks service is currently experiencing a service disruption. The issue has been identified and a fix is being identified

  3. identified Jun 10, 2026, 12:58 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jun 10, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 16, 2026 Data ingestion delays 2h 45m Data Ingestion

Started May 16, 2026, 05:35 AM UTC· resolved May 16, 2026, 08:21 AM UTC

  1. investigating May 16, 2026, 05:35 AM UTC

    We are currently investigating this issue.

  2. identified May 16, 2026, 05:43 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 16, 2026, 08:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026 Partial failures during SAR submission 2h 3m Report Filing (SAR/STR)

Started Apr 29, 2026, 03:33 PM UTC· resolved Apr 29, 2026, 05:37 PM UTC

  1. investigating Apr 29, 2026, 03:33 PM UTC

    We are currently investigating this issue.

  2. identified Apr 29, 2026, 04:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 29, 2026, 05:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 29, 2026, 05:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 24, 2026 Partial failures during SAR creation 2h 34m Report Filing (SAR/STR)

Started Apr 24, 2026, 02:42 PM UTC· resolved Apr 24, 2026, 05:16 PM UTC

  1. investigating Apr 24, 2026, 02:42 PM UTC

    We are currently investigating this issue.

  2. identified Apr 24, 2026, 03:58 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 24, 2026, 05:10 PM UTC

    Fix has been identified and deployed

  4. resolved Apr 24, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026 Databricks Outage 1h 36m File Exports

Started Mar 30, 2026, 10:07 PM UTC· resolved Mar 30, 2026, 11:44 PM UTC

  1. identified Mar 30, 2026, 10:07 PM UTC

    Databricks Compute and Lakeflow is down. This impacts the following features: - file exports - watchlist We are monitoring updates from Databricks.

  2. resolved Mar 30, 2026, 11:44 PM UTC

    Databricks have restored their services. Incident has been resolved.

Read the full incident report →

Notice March 11, 2026 Intermittent Frontend Crashes 37m

Started Mar 11, 2026, 01:37 PM UTC· resolved Mar 11, 2026, 02:14 PM UTC

  1. identified Mar 11, 2026, 01:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 11, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 17, 2026 Transaction Sanction Monitoring 3rd Party Outage 17s Real Time Monitoring

Started Feb 17, 2026, 10:50 PM UTC· resolved Feb 17, 2026, 10:51 PM UTC

  1. identified Feb 18, 2026, 02:39 AM UTC

    We have identified an issue with Transaction Sanction Monitoring related to our 3rd party provider. A fix is currently underway.

  2. resolved Feb 18, 2026, 01:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 28, 2026 Rule Scheduling and Processing Delays 2h 23m Rules

Started Jan 28, 2026, 04:20 AM UTC· resolved Jan 28, 2026, 06:44 AM UTC

  1. investigating Jan 28, 2026, 04:20 AM UTC

    Rule scheduling and processing are temporarily delayed. We are actively working to resolve this.

  2. identified Jan 28, 2026, 04:48 AM UTC

    Rules are experiencing delays due to a recent system update. We will be rolling out a fix shortly.

  3. monitoring Jan 28, 2026, 05:28 AM UTC

    The fix has been deployed, and we’re monitoring to ensure everything is working as expected.

  4. resolved Jan 28, 2026, 06:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 11, 2025 Issues with 314(a) scans 11h 23m

Started Nov 11, 2025, 04:55 PM UTC· resolved Nov 12, 2025, 04:19 AM UTC

  1. investigating Nov 11, 2025, 04:55 PM UTC

    We are investigating reports that 314(a) scans cannot be created for the 314(a) person and business files released on Nov. 11, 2025, due to an unannounced change in file format.

  2. investigating Nov 11, 2025, 07:24 PM UTC

    We are continuing to investigate reports that 314(a) scans cannot be created for the 314(a) person and business files released on Nov. 11, 2025, due to an unannounced change in file format.

  3. identified Nov 11, 2025, 09:29 PM UTC

    The issue has been identified and we are working on a fix.

  4. resolved Nov 12, 2025, 04:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 9, 2025 Intermittent request failures (≈1 minute) 1m

Started Sep 09, 2025, 01:00 AM UTC· resolved Sep 09, 2025, 01:01 AM UTC

  1. resolved Sep 10, 2025, 04:02 AM UTC

    An internal routing update briefly caused errors for a subset of features for about 1 minute. The issue was quickly resolved; no data was lost and any affected jobs were automatically retried to completion. No customer action is required.

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Critical July 12, 2025 Ingestion Outage 1h 3m Rules, Data Ingestion

Started Jul 12, 2025, 01:30 PM UTC· resolved Jul 12, 2025, 02:33 PM UTC

  1. investigating Jul 12, 2025, 01:30 PM UTC

    We are experiencing issues ingesting data due to database constraints. Rest assured we have a backup logging system to insure all data will be ingested eventually when the issue is resolved. Thank you for patience.

  2. investigating Jul 12, 2025, 01:39 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jul 12, 2025, 02:33 PM UTC

    Rules and data ingestion services are back to operational.

Read the full incident report →

Minor July 7, 2025 Data Ingestion Delays 3h 19m Data Ingestion, Real Time Monitoring

Started Jul 07, 2025, 04:14 PM UTC· resolved Jul 07, 2025, 07:33 PM UTC

  1. investigating Jul 07, 2025, 04:14 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 07, 2025, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 07, 2025, 05:33 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2025, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 5, 2025 Elevated API Errors 45m Alerts API, Cases API, Instruments API, Entities API and 3 more

Started Jul 05, 2025, 02:22 AM UTC· resolved Jul 05, 2025, 03:07 AM UTC

  1. investigating Jul 05, 2025, 02:22 AM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. resolved Jul 05, 2025, 03:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 9, 2025 Partial Outage of Search Feature 1h 30m Search

Started Jun 09, 2025, 08:40 PM UTC· resolved Jun 09, 2025, 10:11 PM UTC

  1. investigating Jun 09, 2025, 09:45 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 09, 2025, 10:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 09, 2025, 10:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 4, 2025 FFIP Ingestion Failures 1h 40m Data Ingestion

Started Jun 04, 2025, 04:40 PM UTC· resolved Jun 04, 2025, 06:21 PM UTC

  1. investigating Jun 04, 2025, 04:40 PM UTC

    We are currently investigating this issue.

  2. monitoring Jun 04, 2025, 06:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 04, 2025, 06:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 27, 2025 Data Ingestion degraded service 1h 43m Rules, Data Ingestion

Started May 27, 2025, 10:17 PM UTC· resolved May 28, 2025, 12:01 AM UTC

  1. investigating May 28, 2025, 02:25 AM UTC

    We are currently investigating this issue.

  2. identified May 28, 2025, 02:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved May 28, 2025, 02:26 AM UTC

    This incident has been resolved.

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Notice May 27, 2025 Users experiencing login failures 1h 23m

Started May 27, 2025, 01:48 PM UTC· resolved May 27, 2025, 03:12 PM UTC

  1. investigating May 27, 2025, 01:48 PM UTC

    We are currently investigating authentication issues preventing users from accessing the platform.

  2. identified May 27, 2025, 02:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 27, 2025, 02:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 27, 2025, 03:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 5, 2025 Data Ingestion Lag – Data Ingestion, Real Time Monitoring

Started May 05, 2025, 12:57 PM UTC· resolved May 05, 2025, 12:57 PM UTC

  1. resolved May 05, 2025, 12:57 PM UTC

    We identified data ingestion lag and the issue has been resolved.

Read the full incident report →