Unit21 AI incident

LexisNexis Watchlist Screening Issue

Minor Resolved View vendor source →

Unit21 AI experienced a minor incident on July 14, 2026 affecting Case Management, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2026, 04:22 PM UTC
Resolved
Jul 14, 2026, 05:35 PM UTC
Duration
1h 13m
Detected by Pingoru
Jul 14, 2026, 04:22 PM UTC

Affected components

Case Management

Update timeline

  1. identified Jul 14, 2026, 04:22 PM UTC

    We have identified that watchlist screening offered by LexisNexis were failing from 8:26AM PT. Our team is continuing to monitor this issue. LexisNexis incident page: https://status.risknarrative.cloud/

  2. resolved Jul 14, 2026, 05:35 PM UTC

    This incident has been resolved. Please note that all failures to enroll in ongoing monitoring will get retried in the next batch run. Thank you for your patience.