Uniqkey Outage History

Some users still report lack of in-app notifications, delays, etc., and we're working to restore service for everyone. In the meantime, data is still available in the Uniqkey mobile app. We sincerely apologise for the inconvenience.

The incident is tied to technical issues on our service provider's side. We've reached out to them, and are following the situation closely. Uniqkey users may also experience inability to access data stored in extension even though the accounts are visible, grey icons in login forms, being asked to resume onboarding, or other unfamiliar errors. This is all caused by the current incident, and will be resolved once our provider is up and running again.

The disruption has been identified as unexpected behavior on our service provider's end. We're awaiting further information from them.

We are currently experiencing an incident affecting login and authentication across several Uniqkey services: - Logging in to the Uniqkey mobile app is failing - Logging in to the partner portal is failing - Phoneless verification and trusted browser flows in the browser extension are failing, including retrieving password details Users who are already logged in may be able to continue working, but new logins and verifications are affected. The issue is caused by a fault at our cloud infrastructure provider during maintenance on a caching component. We have escalated to the provider as a critical incident and are working with them to restore full service. Your data is safe. This incident affects the availability of login and verification operations only - vault data and encryption are not impacted. Next update within 60 minutes.

We are currently experiencing technical issues affecting the functionality of our backend services. The root cause has been identified as an ongoing incident with our hosting provider, IONOS, which is impacting service availability. We sincerely apologize for the inconvenience this may cause and appreciate your patience while the issue is being resolved. We are closely monitoring the situation and will restore full functionality as soon as our provider resolves the incident. Thank you for your continued trust in Uniqkey.

We are continuing to work on a fix for this issue.

Started: 15:00 UTC+2, March 30 2026 Impact: Some users may experience slow loading or temporary connection errors in the browser extension, mobile app, and web portal. Summary: We detected a connectivity issue between our application servers and our database infrastructure, causing some services to temporarily become unavailable. Affected services are automatically recovering. Actions taken: - Issue identified and isolated to our infrastructure provider's network - We have escalated to our hosting provider for investigation - Our team is actively monitoring the situation Next update: Within 1 hour or sooner if the situation changes.

Uniqkey is currently experiencing sporadic connection issues and increased packet delivery delays affecting our hosted infrastructure. Uniqkeys hosting provider is actively investigating and working to isolate the root cause. Uniqkey is currently experiencing degraded connection quality in the meantime. We will provide an update as soon as the issue is resolved. We apologize for any inconvenience. Last updated: February 24, 2026, 21:49 CET

The hosting provider has now Identified the source and are investigating remediation steps.

The Uniqkey admin portal is currently unavailable, possibly due to maintenance from our hosting provider. To access your admin portal, please use our backup URL instead: https://app.next.uniqkey.eu/ We apologise for the inconvenience.

Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.

Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.

Our development team has been notified of a "trouble connecting to server" error. We're currently recovering our systems, and expect the browser extension to be live again soon. We apologise for the inconvenience.

Our development team has been notified of users seeing a blank extension window after updating their Chrome and Edge browsers to version 144. We're currently working on a solution. Using another browser like Firefox works as expected. If Firefox is not installed on your PC, you can download it here: https://www.mozilla.org/en-GB/firefox/windows/ The Uniqkey extension for Firefox can be downloaded here: https://addons.mozilla.org/en-GB/firefox/addon/uniqkey/ You can also still view your saved data in your Uniqkey mobile app. We sincerely apologise for the inconvenience.