Uniqkey Outage History

Uniqkey is up right now

Uniqkey had 9 outages in the last 2 years totaling 195h 34m of downtime — averaging 0.4 incidents per month.

There were 9 Uniqkey outages since December 2, 2025 totaling 195h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.uniqkey.eu

Critical May 5, 2026

Browser Extension Functionality Issues

Detected by Pingoru
May 05, 2026, 09:59 AM UTC
Resolved
May 12, 2026, 12:55 PM UTC
Duration
7d 2h
Affected: Desktop APIAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API
Timeline · 4 updates
  1. identified May 05, 2026, 09:59 AM UTC

    We are currently experiencing technical issues affecting the functionality of our backend services. The root cause has been identified as an ongoing incident with our hosting provider, IONOS, which is impacting service availability. We sincerely apologize for the inconvenience this may cause and appreciate your patience while the issue is being resolved. We are closely monitoring the situation and will restore full functionality as soon as our provider resolves the incident. Thank you for your continued trust in Uniqkey.

  2. identified May 05, 2026, 09:59 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring May 05, 2026, 10:02 AM UTC

    The incident affecting backend functionality has been resolved. Root cause: Hosting provider issue with IONOS. All systems are now operational. We are monitoring the situation to ensure continued stability. We apologize for any inconvenience caused.

  4. resolved May 12, 2026, 12:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 30, 2026

Intermittent service degradation

Detected by Pingoru
Mar 30, 2026, 01:00 PM UTC
Resolved
Mar 31, 2026, 04:16 AM UTC
Duration
15h 16m
Affected: Organization PortalDesktop APIPartner PortalAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API
Timeline · 2 updates
  1. identified Mar 30, 2026, 01:31 PM UTC

    Started: 15:00 UTC+2, March 30 2026 Impact: Some users may experience slow loading or temporary connection errors in the browser extension, mobile app, and web portal. Summary: We detected a connectivity issue between our application servers and our database infrastructure, causing some services to temporarily become unavailable. Affected services are automatically recovering. Actions taken: - Issue identified and isolated to our infrastructure provider's network - We have escalated to our hosting provider for investigation - Our team is actively monitoring the situation Next update: Within 1 hour or sooner if the situation changes.

  2. resolved Mar 31, 2026, 04:16 AM UTC

    Some users may have experienced intermittent errors and slow response times between approximately 15:00 UTC+2 Match 30 to 6:00 UTC+2 on March 31. The issue was caused by a hardware-related problem at our infrastructure provider affecting one of our servers. We identified the root cause, isolated the affected server, and provisioned a replacement. All services are now operating normally. We have added additional monitoring to detect this type of issue earlier in the future. We apologize for the inconvenience.

Read the full incident report →

Minor February 24, 2026

Network service degraded

Detected by Pingoru
Feb 24, 2026, 08:49 PM UTC
Resolved
Feb 24, 2026, 09:09 PM UTC
Duration
19m
Affected: Desktop APIAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API
Timeline · 3 updates
  1. identified Feb 24, 2026, 08:49 PM UTC

    Uniqkey is currently experiencing sporadic connection issues and increased packet delivery delays affecting our hosted infrastructure. Uniqkeys hosting provider is actively investigating and working to isolate the root cause. Uniqkey is currently experiencing degraded connection quality in the meantime. We will provide an update as soon as the issue is resolved. We apologize for any inconvenience. Last updated: February 24, 2026, 21:49 CET

  2. identified Feb 24, 2026, 09:03 PM UTC

    The hosting provider has now Identified the source and are investigating remediation steps.

  3. resolved Feb 24, 2026, 09:09 PM UTC

    A fix Has been implemented. Traffic and connectivity is now operational again.

Read the full incident report →

Major January 28, 2026

Longer loading times

Detected by Pingoru
Jan 28, 2026, 11:01 AM UTC
Resolved
Jan 28, 2026, 12:35 PM UTC
Duration
1h 33m
Affected: Organization PortalMobile APP
Timeline · 3 updates
  1. investigating Jan 28, 2026, 11:01 AM UTC

    We're experiencing longer loading times on the Uniqkey admin portal and mobile app. Our development team is investigating it. Activating Trusted Browser will allow you to login to websites without having to approve on the mobile app. Here is a guide on how to activate it: https://support.uniqkey.eu/hc/en-gb/articles/23580149275164-How-to-Enable-Trusted-Browser

  2. investigating Jan 28, 2026, 11:41 AM UTC

    Some users report not receiving any requests in their mobile app, and thus being unable to activate Trusted Browser. In this case, it's still possible to view your login credentials in the mobile app. Our development team is working on resolving the issue as quickly as possible, and in the meantime, we apologise for the inconvenience.

  3. resolved Jan 28, 2026, 12:35 PM UTC

    All systems are returning to normal, and requests will once again appear in the mobile app as expected. It may be necessary to close the Uniqkey mobile app and reopen it. The admin portal can also be accessed again.

Read the full incident report →

Minor January 27, 2026

Admin portal unavailable

Detected by Pingoru
Jan 27, 2026, 09:47 AM UTC
Resolved
Jan 27, 2026, 10:17 AM UTC
Duration
30m
Affected: Organization Portal
Timeline · 2 updates
  1. identified Jan 27, 2026, 09:47 AM UTC

    The Uniqkey admin portal is currently unavailable, possibly due to maintenance from our hosting provider. To access your admin portal, please use our backup URL instead: https://app.next.uniqkey.eu/ We apologise for the inconvenience.

  2. resolved Jan 27, 2026, 10:17 AM UTC

    This incident has been resolved.

Read the full incident report →

Major January 23, 2026

Edge extension not loading

Detected by Pingoru
Jan 23, 2026, 07:53 AM UTC
Resolved
Jan 23, 2026, 02:13 PM UTC
Duration
6h 20m
Affected: Browser Extension App
Timeline · 5 updates
  1. investigating Jan 23, 2026, 06:58 AM UTC

    We have received reports of the Uniqkey extension not loading in Edge, which we're currently investigating. In the meantime, other browsers like Chrome, Safari and Firefox should work as intended. We apologise for the inconvenience.

  2. identified Jan 23, 2026, 07:53 AM UTC

    Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.

  3. identified Jan 23, 2026, 07:54 AM UTC

    Current research indicates that this might be related to an general issue with Microsoft edge version 144 and not Uniqkey itself. Downgrading to a previous version, or upgrading to the Edge beta version 145 can resolve the issue.

  4. monitoring Jan 23, 2026, 11:40 AM UTC

    After investigating the situation, we have managed to create a hotfix to work around the bug introduced in the latest version of Chromium (Version 144). The issue impacts all extensions using modern asynchronous messaging patterns, not just Uniqkey. This new version of Uniqkey will ensure seamless communication between the extension and mobile app, regardless of the bug introduced in the Chromium build. Our fix has been sent to review in the app stores, and we expect it to be live at the beginning of next week. Once it has been published, your extension will be updated automatically. In the meantime, other browsers are still reliable alternatives, and all data is available in the Uniqkey mobile app as well. Uniqkey extensions for supported browsers can be found here: https://www.uniqkey.eu/install Any questions can be directed to our Support team via [email protected].

  5. resolved Jan 23, 2026, 02:13 PM UTC

    Microsoft has made some changes behind the scenes, which now allows extensions to function as usual. If any issues persist, relaunching the browser should resolve it. We're still expecting our hotfix to be deployed next week, but it's not necessary to wait for this to use Uniqkey in Edge again.

Read the full incident report →

Critical December 19, 2025

Can't connect to server

Detected by Pingoru
Dec 19, 2025, 12:32 PM UTC
Resolved
Dec 19, 2025, 12:37 PM UTC
Duration
5m
Affected: Browser Extension App
Timeline · 2 updates
  1. identified Dec 19, 2025, 12:32 PM UTC

    Our development team has been notified of a "trouble connecting to server" error. We're currently recovering our systems, and expect the browser extension to be live again soon. We apologise for the inconvenience.

  2. resolved Dec 19, 2025, 12:37 PM UTC

    Our systems have recovered, and the extension should be live again shortly. If you still experience any technical difficulties, please contact our Support team via email [email protected].

Read the full incident report →

Notice December 16, 2025

Blank extension after updating to Chrome + Edge version 144

Detected by Pingoru
Dec 16, 2025, 08:10 AM UTC
Resolved
Dec 16, 2025, 08:24 AM UTC
Duration
14m
Affected: Browser Extension App
Timeline · 2 updates
  1. identified Dec 16, 2025, 08:10 AM UTC

    Our development team has been notified of users seeing a blank extension window after updating their Chrome and Edge browsers to version 144. We're currently working on a solution. Using another browser like Firefox works as expected. If Firefox is not installed on your PC, you can download it here: https://www.mozilla.org/en-GB/firefox/windows/ The Uniqkey extension for Firefox can be downloaded here: https://addons.mozilla.org/en-GB/firefox/addon/uniqkey/ You can also still view your saved data in your Uniqkey mobile app. We sincerely apologise for the inconvenience.

  2. resolved Dec 16, 2025, 08:24 AM UTC

    This issue only affects people using a beta version of Chrome and Edge. A fix will be implemented on our end to ensure full support for those browsers when their latest versions are deployed to the public. In the meantime, using a standard release of mentioned browsers will work as expected.

Read the full incident report →

Critical December 2, 2025

No access to server

Detected by Pingoru
Dec 02, 2025, 07:32 AM UTC
Resolved
Dec 02, 2025, 07:50 AM UTC
Duration
18m
Affected: Organization PortalBrowser Extension App
Timeline · 2 updates
  1. investigating Dec 02, 2025, 07:32 AM UTC

    Our development team has been notified of a "trouble connecting to server" error. We're actively investigating further, and will post updates as soon as they're available. We apologise for the inconvenience.

  2. resolved Dec 02, 2025, 07:50 AM UTC

    A fix has been provided, and the system will return to operational status within a few minutes.

Read the full incident report →