Resolved after 7 days 2 hours, affecting Desktop API and Administration API and 1 more, on May 5, 2026.
monitoring May 05, 2026, 10:02 AM UTC
The incident affecting backend functionality has been resolved.
Root cause: Hosting provider issue with IONOS.
All systems are now operational. We are monitoring the situation to ensure continued stability. We apologize for any inconvenience caused.
Started
May 05, 2026, 09:59 AM UTC
Resolved
May 12, 2026, 12:55 PM UTC
Duration
7d 2h
Detected by Pingoru
May 05, 2026, 09:59 AM UTC
Affected components
Desktop APIAdministration APIExtension APIMobile APIWeb APIPartner APISCIM Service API
Update timeline
identifiedMay 05, 2026, 09:59 AM UTC
We are currently experiencing technical issues affecting the functionality of our backend services.
The root cause has been identified as an ongoing incident with our hosting provider, IONOS, which is impacting service availability.
We sincerely apologize for the inconvenience this may cause and appreciate your patience while the issue is being resolved. We are closely monitoring the situation and will restore full functionality as soon as our provider resolves the incident.
Thank you for your continued trust in Uniqkey.
identifiedMay 05, 2026, 09:59 AM UTC
We are continuing to work on a fix for this issue.
monitoringMay 05, 2026, 10:02 AM UTC
The incident affecting backend functionality has been resolved.
Root cause: Hosting provider issue with IONOS.
All systems are now operational. We are monitoring the situation to ensure continued stability. We apologize for any inconvenience caused.
resolvedMay 12, 2026, 12:55 PM UTC
This incident has been resolved.
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