Resolved after 15 hours 16 minutes, affecting Organization Portal and Desktop API and 1 more, on March 30, 2026.
Some users may have experienced intermittent errors and slow response times between approximately 15:00 UTC+2 Match 30 to 6:00 UTC+2 on March 31. The issue was caused by a hardware-related problem at our infrastructure provider affecting one of our servers. We identified the root cause, isolated the affected server, and provisioned a replacement. All services are now operating normally. We have added additional monitoring to detect this type of issue earlier in the future. We apologize for the inconvenience.
Affected components
Update timeline
- identified Mar 30, 2026, 01:31 PM UTC
Started: 15:00 UTC+2, March 30 2026 Impact: Some users may experience slow loading or temporary connection errors in the browser extension, mobile app, and web portal. Summary: We detected a connectivity issue between our application servers and our database infrastructure, causing some services to temporarily become unavailable. Affected services are automatically recovering. Actions taken: - Issue identified and isolated to our infrastructure provider's network - We have escalated to our hosting provider for investigation - Our team is actively monitoring the situation Next update: Within 1 hour or sooner if the situation changes.
- resolved Mar 31, 2026, 04:16 AM UTC
Some users may have experienced intermittent errors and slow response times between approximately 15:00 UTC+2 Match 30 to 6:00 UTC+2 on March 31. The issue was caused by a hardware-related problem at our infrastructure provider affecting one of our servers. We identified the root cause, isolated the affected server, and provisioned a replacement. All services are now operating normally. We have added additional monitoring to detect this type of issue earlier in the future. We apologize for the inconvenience.
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