Uniqkey experienced a major incident on January 28, 2026 affecting Organization Portal and Mobile APP, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 28, 2026, 11:01 AM UTC
We're experiencing longer loading times on the Uniqkey admin portal and mobile app. Our development team is investigating it. Activating Trusted Browser will allow you to login to websites without having to approve on the mobile app. Here is a guide on how to activate it: https://support.uniqkey.eu/hc/en-gb/articles/23580149275164-How-to-Enable-Trusted-Browser
- investigating Jan 28, 2026, 11:41 AM UTC
Some users report not receiving any requests in their mobile app, and thus being unable to activate Trusted Browser. In this case, it's still possible to view your login credentials in the mobile app. Our development team is working on resolving the issue as quickly as possible, and in the meantime, we apologise for the inconvenience.
- resolved Jan 28, 2026, 12:35 PM UTC
All systems are returning to normal, and requests will once again appear in the mobile app as expected. It may be necessary to close the Uniqkey mobile app and reopen it. The admin portal can also be accessed again.