uniFLOW Online incident
[Resolved]: AU: Issue with scanning on Canon devices with MEAP v5.8 and earlier utilizing the Modern device UI
Resolved after 1 day 19 hours, affecting AU Deployment (Scanning), on December 2, 2025.
Hello Everyone, Update: Incident Resolved. Date/Time: December 3rd, 19:03 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Affected components
Update timeline
- investigating Dec 02, 2025, 10:10 AM UTC
Status changed to Investigating
- resolved Dec 02, 2025, 10:10 AM UTC
Incident details: Start Time: November 26th, 09:00 UTC Incident Scope: AU Deployment Description: We are currently investigating reports that scanning is failing on Canon devices with MEAP v5.8 and earlier that are utilizing the Modern UI following the 2025.4 release of uniFLOW Online. It is currently possible to work around this issue by updating the devices to a later version of the MEAP applet or making use of the Legacy device UI. Next Update: The next update will be in 4 hours.
- identified Dec 02, 2025, 01:47 PM UTC
Status changed to Identified
- identified Dec 02, 2025, 01:47 PM UTC
Update: We have identified a cause for the issue and are working on a fix. Next Update: The next update will be in 4 hours.
- identified Dec 02, 2025, 03:06 PM UTC
Update: A fix has been developed and is undergoing additional testing and validation before deployment to the AU environment. We are planning to implement the fix after core business hours on 3 December 2025. Next Update: The next update will be in 24 hours.
- identified Dec 03, 2025, 04:14 PM UTC
Update: We are currently performing final validation before deploying the fix to the AU deployment. Next Update: The next update will be in 4 hours.
- identified Dec 03, 2025, 06:35 PM UTC
Update: The fix has now successfully been deployed to the AU deployment. We will now go into a monitoring phase after which we will go ahead and close incident off. Next Update: The next update will be in 4 hours.
- monitoring Dec 03, 2025, 06:49 PM UTC
Status changed to Monitoring
- resolved Dec 04, 2025, 06:01 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: December 3rd, 19:03 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved Dec 04, 2025, 06:01 AM UTC
Status changed to Resolved
Your product runs on more than uniFLOW Online
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services