Incident: [Resolved] : Past Incident Notification: US: Mobile Printing Outage

Update timeline

1. resolved Aug 25, 2025, 12:46 PM UTC

   Incident details: Start Time: 24 August 2025, 09:13 UTC End Time: 25 August 2025, 12:27 UTC Incident Scope: US deployment Description: Following unscheduled maintenance that was performed against the US deployment on Sunday, 24 August 2025 an issue occurred that resulted in the mobile printing services not functioning correctly. This resulted in print jobs making use of the mobile print services to not be processed when coming in to the uniFLOW Online system, but instead waiting in a queue to be processed correctly. The issue with the mobile printing services was resolved at 11:35 UTC on 25 August 2025 at which point the backlog of jobs started processing. At 12:27 UTC the backlog as well as any new jobs were processed and services returned to normal. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team