Incident: [Resolved] : Global: Outgoing Email Provider being suspended

Update timeline

1. resolved Jun 17, 2025, 12:35 PM UTC

   Incident details: Start Time: 2025.2 deployment update Incident Scope: All deployments Description: We are aware of customers making use of outgoing email providers through the Email Provider extension potentially experiencing an intermittent issue where the email provider extension gets suspended. This results in outgoing email to no longer be sent until the connection is manually restored through the extension's configuration. We are currently investigating this. In order to restore outgoing email functionality customers needs to navigate to Extensions > Email Provider > Outgoing email and Save the configuration again. For scans that were not delivered due to this users can navigate to the Scan Job History extension and download the scan by selecting the scan job name as is mentioned in the [uniFLOW Online Help](https://www.nt-ware.com/uniflowonline/doc/eu/contexthelp/#/home/125468/en/help). Next Update: The next update will be in 24 hours.