uniFLOW Online incident

Incident: [Resolved] : Global: Small percentage of Canon devices cannot login to uniFLOW Online

Minor Resolved View vendor source →

uniFLOW Online experienced a minor incident on October 8, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 05:23 AM UTC
Resolved
Oct 08, 2025, 05:23 AM UTC
Duration
—
Detected by Pingoru
Oct 08, 2025, 05:23 AM UTC

Update timeline

  1. resolved Oct 08, 2025, 05:23 AM UTC

    Incident details: Follow the deployment of 2025.3 we have a small number of field reports that Canon devices cannot login. Start Time: 6th October, with the communicated 2025.3 deployment schedule. Incident Scope: - Impacted Deployments: AU, CA, SG, JP, UK. - Not Impacted Deployments: EU and US (Deployment Suspended). Description: - When a user tries to log into a Canon MEAP device the process fails. - This appears to impact older Gen1 devices or customers running MEAP applet 4.13 or earlier at this stage of our investigation. Mitigations: - NT-ware is investigation how to best resolve this issue in the field with minimal customer inconvenience. Next Update: The next update will be in 1 hour