uniFLOW Online Outage History
uniFLOW Online is up right nowPingoru has recorded 102 incidents for uniFLOW Online: 72 in the last 12 months and 23 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| May 2026 | 1 | 2 of 744 (0%) |
| June 2026 | 8 | 0 of 720 (0%) |
| July 2026 | 6 | 0 of 744 (0%) |
| August 2026 | 5 | 3 of 744 (0%) |
| September 2026 | 16 | 60 of 720 (8%) |
| October 2026 | 2 | 4 of 583 (1%) |
Incidents, newest first
Minor October 22, 2026 Global: Device Onboarding fails 3h 39m EU Deployment (Other services), UK Deployment (Other services), US Deployment (Other services), SG Deployment (Other services) and 3 more
Started Oct 22, 2026, 01:52 AM UTC· resolved Oct 22, 2026, 05:32 AM UTC
- investigating Oct 22, 2026, 01:52 AM UTC
Status changed to Investigating
- resolved Oct 22, 2026, 05:32 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: October 22nd, 5:20 am UTC The issue has been resolved. This was the result of system patching on our web servers yesterday. Following the patching process not all services initialized and the fault was not visible in the initial testing. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved Oct 22, 2026, 05:32 AM UTC
Status changed to Resolved
Minor October 1, 2026 Scheduled Maintenance: JP Scheduled Maintenance Update –
Started Oct 01, 2026, 06:29 AM UTC· resolved Oct 01, 2026, 06:29 AM UTC
- monitoring Oct 01, 2026, 06:29 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: UK Scheduled Maintenance Update –
Started Sep 24, 2026, 09:21 AM UTC· resolved Sep 24, 2026, 09:21 AM UTC
- monitoring Sep 24, 2026, 09:21 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: EU Scheduled Maintenance Update –
Started Sep 24, 2026, 09:20 AM UTC· resolved Sep 24, 2026, 09:20 AM UTC
- monitoring Sep 24, 2026, 09:20 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: CA Scheduled Maintenance Update –
Started Sep 24, 2026, 09:18 AM UTC· resolved Sep 24, 2026, 09:18 AM UTC
- monitoring Sep 24, 2026, 09:18 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: US Scheduled Maintenance Update –
Started Sep 24, 2026, 09:17 AM UTC· resolved Sep 24, 2026, 09:17 AM UTC
- monitoring Sep 24, 2026, 09:17 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: SG Scheduled Maintenance Update –
Started Sep 24, 2026, 09:14 AM UTC· resolved Sep 24, 2026, 09:14 AM UTC
- monitoring Sep 24, 2026, 09:14 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 24, 2026 Scheduled Maintenance: AU Scheduled Maintenance Update –
Started Sep 24, 2026, 09:12 AM UTC· resolved Sep 24, 2026, 09:12 AM UTC
- monitoring Sep 24, 2026, 09:12 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Major September 17, 2026 AU: Device Connectivity Issues 1d 10h AU Deployment (Identification)
Started Sep 17, 2026, 06:32 AM UTC· resolved Sep 18, 2026, 05:21 PM UTC
- investigating Sep 17, 2026, 06:32 AM UTC
Status changed to Investigating
- monitoring Sep 17, 2026, 06:38 AM UTC
Description: NT-ware Operations are investigating a potential issue impacting a subset of customer tenants. What we know right now: We are receiving reports of slow logins on devices in the AU deployment. Next Update: The next update will be in 1 hour.
- investigating Sep 17, 2026, 07:27 AM UTC
Update: Our team is closely monitoring the issue and reviewing the available information. Next Update: The next update will be in 1 hour.
- investigating Sep 17, 2026, 08:26 AM UTC
Update: We are continuing to investigate the issue. Next Update: The next update will be in 1 hour.
- investigating Sep 17, 2026, 09:23 AM UTC
Update: We are continuing to investigate the issue. Next Update: The next update will be in 1 hour.
- investigating Sep 17, 2026, 10:00 AM UTC
Update: We are continuing to investigate the issue. The issue is affecting a small subset of customers. Next Update: The next update will be in 4 hours
- investigating Sep 17, 2026, 02:08 PM UTC
NT-ware Operations are continuing their investigation alongside Development to identify the root cause of this issue. While we can see delayed and failed logins, this is not consistent across the deployment. We are prioritising the collection of logging and metrics to aid in our investigation, and we appreciate your patience in this time. Next update will be in 8 hours, or as information becomes available.
- investigating Sep 17, 2026, 07:05 PM UTC
**Update**: We have identified a potential cause to the issue and implemented a mitigation to restore the service to expected performance levels. This will closely monitor as we finalise our ongoing investigation. Next Update: The next update will be in 8 hours or as updated become available.
- identified Sep 17, 2026, 07:20 PM UTC
Status changed to Identified
- monitoring Sep 17, 2026, 07:21 PM UTC
Status changed to Monitoring
- monitoring Sep 18, 2026, 02:49 AM UTC
Hello Everyone, Our team is continuing to monitor this situation. **Next Update:** The next update will be in 8 hours or as updates become available.
- monitoring Sep 18, 2026, 09:40 AM UTC
**Update:** NT-ware Operations are continuing to closely monitor the deployment. There are reports of some devices still experiencing slow logins. Where such devices are impacted, customers are requested to restart their devices. Should a restart not resolve the issue, customers should raise a request through Canon or their Canon partner as normal. **Next update:** The next update will be in 8 hours or as information becomes available.
- resolved Sep 18, 2026, 05:21 PM UTC
Hello Everyone, After extended monitoring and review of telemetry we are confident the original issue has been resolved. Should customers still experience slow login issues following device restarts, customers should raise a request through Canon or their Canon partner support channel. We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards, Online Operations Team
- resolved Sep 18, 2026, 05:21 PM UTC
Status changed to Resolved
Major September 13, 2026 Global: Degradation across multiple services. 18h 10m EU Deployment (Printing), EU Deployment (Email print), EU Deployment (Scanning), UK Deployment (Printing) and 8 more
Started Sep 13, 2026, 10:26 AM UTC· resolved Sep 14, 2026, 04:36 AM UTC
- investigating Sep 13, 2026, 10:26 AM UTC
Status changed to Investigating
- monitoring Sep 13, 2026, 10:34 AM UTC
Description: NT-ware Operations are investigating a potential issue impacting a subset of customer tenants. What we know right now: - Scanning and Universal print functionality is intermittently failing across multiple deployments. Next Update: The next update will be in <1 Time Period>
- identified Sep 13, 2026, 11:26 AM UTC
Status changed to Identified
- monitoring Sep 13, 2026, 11:35 AM UTC
Update: - NT-ware Operations has identified a resource consumption abnormality. - Mitigation efforts have been put in place to return the service to Operational for impacted customers. Next Steps: - The root cause in under investigation with development at this time. - Additional monitoring and resource management will be put in place to maintain system operational levels. Next Update: The next update will be within 8 hours or as information come available.
- monitoring Sep 13, 2026, 11:35 AM UTC
Status changed to Monitoring
- monitoring Sep 13, 2026, 07:37 PM UTC
Update: - Corrective changes have been deployed to address the identified issue. - Monitoring confirms that no further customer impact has been observed since the implementation of the initial mitigation changes. Next Steps: - We are continuing with follow-up improvements identified during our investigation. - We will continue to closely monitor system operational levels. Next Update: The next update will be within 24 hours or as information becomes available.
- resolved Sep 14, 2026, 04:36 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: 14th September 2026, 03:50 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 10 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved Sep 14, 2026, 04:36 AM UTC
Status changed to Resolved
Minor September 4, 2026 Global: Email delivery issues to Office 365 7h 26m EU Deployment (Other services), UK Deployment (Other services), US Deployment (Other services), SG Deployment (Other services) and 3 more
Started Sep 04, 2026, 08:56 AM UTC· resolved Sep 04, 2026, 04:23 PM UTC
- investigating Sep 04, 2026, 08:56 AM UTC
Status changed to Investigating
- monitoring Sep 04, 2026, 09:11 AM UTC
**Incident details:** **Start Time:** 4 September 2026, 07:45 am UTC **Incident Scope:** All deployments **Description:** We are currently experiencing problems with delivering email to customers making use of Office 365 with the uniFLOW Online email provider and are investigating. Impacted customers should consider whitelisting the uniFLOW Online email servers although we cannot say if that will resolve the issue, but may help. The IP addresses are documented in the [NT-ware and Online Services DNS / IP addresses](https://ntware.atlassian.net/wiki/spaces/SA/pages/11692015625/NT-ware+and+Online+Services+DNS+IP+addresses#uniFLOW-Online-email-servers) page. **Next Update:** The next update will be in 1 hour.
- investigating Sep 04, 2026, 09:49 AM UTC
**Update:** Currently we can confirm that starting at 07:45 am UTC on 4 September 2026 we have started getting responses back from that we should try again later when attempting to deliver email to customers making use of Office 365 for email. These responses are normally due to greylisting / throttling, but this started around the same time for all our MX's world wide which is unusual. We have also checked with the Office 365 Anti-Spam IP Delist Portal and got confirmation that "The IP address in question is not currently blocked in our system." for our IP addresses. We have also raised a request with Microsoft for further investigation. We are continuing to investigate this issue. **Next Update:** The next update will be in 1 hour.
- identified Sep 04, 2026, 10:59 AM UTC
Status changed to Identified
- monitoring Sep 04, 2026, 10:59 AM UTC
Status changed to Monitoring
- monitoring Sep 04, 2026, 10:59 AM UTC
**Update:** Microsoft has posted EX1467029 in the Microsoft 365 admin center stating that "Users may experience a delay in receiving email messages from external domains in Exchange Online." confirming that this is a Microsoft 365 incident. **Next Update:** There will be no further updates provided for this Microsoft 365 incident. Once Microsoft closes the incident on their side we will proceed to close this incident, alternatively, once we can confirm a return to normal email delivery, we will provide an update and close this incident.
- resolved Sep 04, 2026, 04:23 PM UTC
Status changed to Resolved
- resolved Sep 04, 2026, 04:23 PM UTC
Hello Everyone, **Update:** Incident Resolved. **Date/Time:** September 5th, 16:05 pm UTC Microsoft 365 have advised that the incident is now resolved. NT-ware Operations have also confirmed that the backlog of emails have cleared from the uniFLOW Online mail servers and email delivery to Microsoft 365 based addresses are now back to normal. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: UK Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:52 AM UTC· resolved Sep 02, 2026, 05:52 AM UTC
- monitoring Sep 02, 2026, 05:52 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: EU Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:50 AM UTC· resolved Sep 02, 2026, 05:50 AM UTC
- monitoring Sep 02, 2026, 05:50 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: CA Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:49 AM UTC· resolved Sep 02, 2026, 05:49 AM UTC
- monitoring Sep 02, 2026, 05:49 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: US Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:47 AM UTC· resolved Sep 02, 2026, 05:47 AM UTC
- monitoring Sep 02, 2026, 05:47 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: JP Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:45 AM UTC· resolved Sep 02, 2026, 05:45 AM UTC
- monitoring Sep 02, 2026, 05:45 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: SG Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:43 AM UTC· resolved Sep 02, 2026, 05:43 AM UTC
- monitoring Sep 02, 2026, 05:43 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor September 2, 2026 Scheduled Maintenance: AU Deployment Upgrade to 2026.3 –
Started Sep 02, 2026, 05:38 AM UTC· resolved Sep 02, 2026, 05:38 AM UTC
- monitoring Sep 02, 2026, 05:38 AM UTC
Hello Everyone We will be deploying our next uniFLOW Online upgrade at the scheduled time. This action will happen silently in the background with no impact on service during the maintenance window. Information can be obtained through our extensive Canon and Canon business partner network globally. Be sure to also bookmark https://www.uniflowonline.com where we will showcase the new features and capabilities introduced with this latest release. Please note: You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Major August 25, 2026 SG: uniFLOW Online performance degradation 2h 36m SG Deployment (Identification), SG Deployment (Printing), SG Deployment (Email print), SG Deployment (Scanning) and 3 more
Started Aug 25, 2026, 04:08 AM UTC· resolved Aug 25, 2026, 06:45 AM UTC
- monitoring Aug 25, 2026, 04:08 AM UTC
Status changed to Monitoring
- monitoring Aug 25, 2026, 04:18 AM UTC
SG: Service degradation Incident details: Start Time: Tuesday 25th August 2026 03:00 UTC Incident Scope: SG deployment Description: We are currently experiencing an degradation with uniFLOW Online in the SG region. We are currently investigating a possible Microsoft Outage on the status page: https://azure.status.microsoft/en-us/status?service=key-vault *Information* *Investigating- Issues in Southeast Asia* *We are investigating an issue affecting a subset of infrastructure within the Southeast Asia region. Customers may experience connectivity issues or service degradation for dependent Azure services. Engineers are actively investigating the cause and working to restore normal operations. More information will be provided as it becomes available.* *This message was last updated at 04:03 UTC on 25 August 2026* We are seeing system recovery and are working further to restore services. Next Update: The next update will be in 1 hour.
- monitoring Aug 25, 2026, 05:15 AM UTC
Update: We are continuing to monitor, and we are seeing recovery across the region. We are in contact with Microsoft as they are recovering their services. Next Update: The next update will be in 60 minutes.
- monitoring Aug 25, 2026, 06:22 AM UTC
Update: We are seeing a near full recovery of all services. We are at the final stages of completing the restoration of services. Next Update: The next update will be in 60 minutes.
- resolved Aug 25, 2026, 06:45 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: August 25th 06:40 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation. We will publish a preliminary post-mortem within 48 hours with initial finding, a full post-mortem will be published no longer then 10 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved Aug 25, 2026, 06:45 AM UTC
Status changed to Resolved
Minor August 11, 2026 Scheduled Maintenance: CA / US Scheduled Maintenance Update –
Started Aug 11, 2026, 04:29 AM UTC· resolved Aug 11, 2026, 04:29 AM UTC
- monitoring Aug 11, 2026, 04:29 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor August 11, 2026 Scheduled Maintenance: UK / EU Scheduled Maintenance Update –
Started Aug 11, 2026, 04:26 AM UTC· resolved Aug 11, 2026, 04:26 AM UTC
- monitoring Aug 11, 2026, 04:26 AM UTC
Hello Everyone NT-ware will perform a scheduled maintenance to the deployment. The update will happen silently in the background with no expected disruption to service delivery. Release notes for the update will be published on the scheduled release date. uniFLOW Online Release notes: https://www.nt-ware.com/release_notes/#/index/en/help. You can change your email notification subscription to only receive notifications affecting deployments you’d like to watch. To do this, click the link in the footer of this email. Kind regards, Online Operations Team
Minor June 2, 2026 Past Incident Notification: UK: Mobile printing delays – UK Deployment (Email print)
Started Jun 02, 2026, 01:30 PM UTC· resolved Jun 02, 2026, 01:30 PM UTC
- resolved Jun 02, 2026, 01:30 PM UTC
Status changed to Resolved
- monitoring Jun 02, 2026, 02:24 PM UTC
**Incident details:** **Start Time:** 2 June 2026, 11:55 UTC **End Time:** 2 June 2026, 12:26 UTC **Incident Scope:** UK Deployment **Description:** Between 11:55 UTC and 12:26 UTC the UK deployment experienced a period of delays in mobile print job processing and potentially non-processing of mobile print jobs for some customers. The cause was identified and resolved and services have since returned to normal. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Minor May 19, 2026 UK: Email and mobile print delays 2h 23m UK Deployment (Email print)
Started May 19, 2026, 02:01 PM UTC· resolved May 19, 2026, 04:25 PM UTC
- monitoring May 19, 2026, 02:01 PM UTC
Status changed to Monitoring
- monitoring May 19, 2026, 02:10 PM UTC
Incident details: Start Time: 19 May 2026, 11:25 UTC Incident Scope: UK deployment Description: We are currently experiencing delays when processing email and mobile print jobs with uniFLOW Online in the UK deployment. A cause was found and fixed and services are busy recovering. Next Update: The next update will be in 30 minutes.
- monitoring May 19, 2026, 02:32 PM UTC
**Update**: We are still in the process of recovering and restoring full service. Our team is actively working through the remaining issues, and we are making progress. The next update will be in 30 minutes. - Operations Team
- monitoring May 19, 2026, 02:56 PM UTC
**Update:** We are still in the process of recovering and restoring full service at this time. We will provide another update here in 30 minutes. - Operations Team
- monitoring May 19, 2026, 03:32 PM UTC
Queue recovery is still underway. An update will be provided with-in the next hour.
- resolved May 19, 2026, 04:25 PM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: 19 May 2026, 16:15 UTC Services have now fully recovered and all jobs are being processed without delay. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved May 19, 2026, 04:25 PM UTC
Status changed to Resolved
Minor April 15, 2026 Announcement: uniFLOW Online Update: Change to DNS and IP addresses (Global) –
Started Apr 15, 2026, 10:40 AM UTC· resolved Apr 15, 2026, 10:40 AM UTC
- monitoring Apr 15, 2026, 10:40 AM UTC
Dear uniFLOW Online Customer, **Description:** This notification is to inform you that NT-ware will be expanding its public cloud global infrastructure. Please take note on the below changes and update any firewall rules or network access policies to avoid any service disruption. **What is Changing:** - Europe ONLY: Added euiothub3uniflow.azure-devices.net as a new IOT hub in the EU region. - Global: Added four (4) new IP addresses to the ‘Deployment’ and ‘Tenant creation / device registration via device UI’ sections per deployment region. - Global: Added four (4) new IP addresses to the ‘NTWOIS service’ per deployment region. **What do I need to do:** Review our DNS and IP addresses - https://dns-ip-list.uniflowonline.com/ for your specific deployment region, full change history can be found at the bottom of the page. You must update your firewall policy rules and/or any upstream ACL(s) to allow the new IP address ranges for your given deployment region for the given date. - The EU IOT hub will begin receiving traffic after the 15th of May 2026. - The new IP addresses are for future expansion but should be added in alignment to the above IOT Hub date. (The new IP's are the second set of grouped IP's per section). **Who does this apply to?** This is ONLY needed for customers that are explicitly blocking internet traffic at their firewall. It is NT-ware's recommendation that customers use DNS entries in their firewall where possible to adapt to IP address changes should they occur. **Support or questions?** Should you need further support or have questions please raise this with your Canon Direct / Partner Sales Support representative. Regards, Online Operations Team
Major April 6, 2026 US: Connectivity issues 4h 6m US Deployment (Identification), US Deployment (Other services), US Deployment (Infrastructure)
Started Apr 06, 2026, 01:31 PM UTC· resolved Apr 06, 2026, 05:37 PM UTC
- investigating Apr 06, 2026, 01:31 PM UTC
Status changed to Investigating
- monitoring Apr 06, 2026, 01:34 PM UTC
Incident details: Start Time: 6 April 2026, 12:35pm UTC Incident Scope: US Deployment Description: We are currently investigating connectivity issues with the US deployment. Next Update: The next update will be in 1 hour.
- identified Apr 06, 2026, 02:47 PM UTC
Status changed to Identified
- identified Apr 06, 2026, 02:47 PM UTC
Update: We have identified a possible cause for the delayed responses and potential timeouts happening in the US deployment. We have put the US deployment into a soft emergency mode status in order to assist with the recovery of services. Next Update: The next update will be in 1 hour.
- monitoring Apr 06, 2026, 03:27 PM UTC
Status changed to Monitoring
- monitoring Apr 06, 2026, 03:27 PM UTC
Update: Services in the US deployment have now recovered. We are continuing to monitor the US deployment and have now moved into a monitoring phase. Next Update: The next update will be in 1 hour.
- monitoring Apr 06, 2026, 04:24 PM UTC
**Update:** NT-ware Operations are continuing to monitor this recovery closely as services return to normal operations levels. **Next Update**: The next update will be in 1 hour.
- resolved Apr 06, 2026, 05:37 PM UTC
Status changed to Resolved
- resolved Apr 06, 2026, 05:37 PM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: April 6th, 5:36 pm UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team