UK: Email and mobile print delays

Update timeline

1. monitoring May 19, 2026, 02:01 PM UTC

   Status changed to Monitoring

2. monitoring May 19, 2026, 02:10 PM UTC

   Incident details: Start Time: 19 May 2026, 11:25 UTC Incident Scope: UK deployment Description: We are currently experiencing delays when processing email and mobile print jobs with uniFLOW Online in the UK deployment. A cause was found and fixed and services are busy recovering. Next Update: The next update will be in 30 minutes.

3. monitoring May 19, 2026, 02:32 PM UTC

   **Update**: We are still in the process of recovering and restoring full service. Our team is actively working through the remaining issues, and we are making progress. The next update will be in 30 minutes. - Operations Team

4. monitoring May 19, 2026, 02:56 PM UTC

   **Update:** We are still in the process of recovering and restoring full service at this time. We will provide another update here in 30 minutes. - Operations Team

5. monitoring May 19, 2026, 03:32 PM UTC

   Queue recovery is still underway. An update will be provided with-in the next hour.

6. resolved May 19, 2026, 04:25 PM UTC

   Hello Everyone, Update: Incident Resolved. Date/Time: 19 May 2026, 16:15 UTC Services have now fully recovered and all jobs are being processed without delay. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

7. resolved May 19, 2026, 04:25 PM UTC

   Status changed to Resolved