uniFLOW Online incident
UK: Azure IoT Hub outage intermittently impacting services
Resolved after 2 hours 8 minutes, affecting UK Deployment (Printing) and UK Deployment (Scanning) and 1 more, on January 26, 2026.
Hello Everyone, Update: Incident Resolved. We can confirm from metrics that impacted services have returned to normal. Microsoft have provided the following: > An issue occurred within internal service systems responsible for handling device commands. These systems experienced instability in their ability to communicate with each other, which resulted in some requests not being processed successfully. This led to intermittent command delivery failures for affected customers. Date/Time: January 26th, 11:40 am UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Affected components
Update timeline
- identified Jan 26, 2026, 10:21 AM UTC
Status changed to Identified
- monitoring Jan 26, 2026, 10:36 AM UTC
Incident details: Start Time: January 26th 2026, 06:40 UTC Incident Scope: UK Deployment Description: There is currently an Azure IoT Hub incident in the UK region that is intermittently impacting some services of uniFLOW Online. This is certain print job release requests as well as scanning to desktop / local server and making use of remote access. The Online Operations Team has initiated a failover of the UK IoT hubs in order to restore services as soon as possible. Once the failover is complete an update will be provided. Next Update: The next update will be in 1 hour.
- monitoring Jan 26, 2026, 11:15 AM UTC
Update: The UK IoT Hubs have successfully been failed over to an unaffected UK Azure region. Services should now be back to normal and we are continuing to monitor. Next Update: The next update will be in 1 hour.
- monitoring Jan 26, 2026, 11:15 AM UTC
Status changed to Monitoring
- monitoring Jan 26, 2026, 11:30 AM UTC
Update: A review of metrics shows an improvement in impacted services, but IoT Hub devices are still reconnecting following the successful failover and services are still busy recovering. We are continuing to monitor the recovery following the IoT Hub failover. Next Update: The next update will be in 1 hour.
- resolved Jan 26, 2026, 12:30 PM UTC
Status changed to Resolved
- resolved Jan 26, 2026, 12:30 PM UTC
Hello Everyone, Update: Incident Resolved. We can confirm from metrics that impacted services have returned to normal. Microsoft have provided the following: > An issue occurred within internal service systems responsible for handling device commands. These systems experienced instability in their ability to communicate with each other, which resulted in some requests not being processed successfully. This led to intermittent command delivery failures for affected customers. Date/Time: January 26th, 11:40 am UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
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