Resolved after 2 hours 6 minutes, affecting EU Deployment (Other services) and UK Deployment (Other services) and 1 more, on March 23, 2026.
Hello Everyone, Update: Incident Resolved. Date/Time: March 23rd, 09:25 am UTC A certificate rotation was performed in preparation for the deprecation of G1 certificates which resulted in an issue onboarding devices. This was rolled back and confirmed to have resolved the issue. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Affected components
Update timeline
- investigating Mar 23, 2026, 07:26 AM UTC
Status changed to Investigating
- monitoring Mar 23, 2026, 07:35 AM UTC
**Incident details:** Investigating: We are investigating an issue where the onboarding of new devices to uniFLOW Online is failing. Start Time: Monday 23rd at 1:50 UTC (Approximate based on first support ticket). Incident Scope: Global affecting all deployments. Description: - We have multiple field reports and internal confirmation that onboarding a new device is failing. Operations are investigating this with our back-end teams to determine the cause and remediation in place. Next Update: The next update will be in 1 hour.
- identified Mar 23, 2026, 08:30 AM UTC
Status changed to Identified
- identified Mar 23, 2026, 08:30 AM UTC
Update: Initial investigation identified a certificate rotation issue which we have rolled back temporarily while we investigate further. Next Update: The next update will be in 1 hour.
- resolved Mar 23, 2026, 09:33 AM UTC
Status changed to Resolved
- resolved Mar 23, 2026, 09:33 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: March 23rd, 09:25 am UTC A certificate rotation was performed in preparation for the deprecation of G1 certificates which resulted in an issue onboarding devices. This was rolled back and confirmed to have resolved the issue. We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
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