uniFLOW Online incident

US: uniFLOW SmartClient Connection Issues

Resolved after 5 hours 50 minutes, affecting US Deployment (Other services), on April 3, 2026.

resolved Apr 03, 2026, 09:29 PM UTC

Hello Everyone, Update: Incident Resolved. Date/Time: April 3, 2026, 20:10 UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team

Started: Apr 03, 2026, 03:39 PM UTC
Resolved: Apr 03, 2026, 09:29 PM UTC
Duration: 5h 50m
Detected by Pingoru: Apr 03, 2026, 03:39 PM UTC

Affected components

US Deployment (Other services)

Update timeline

investigating Apr 03, 2026, 03:39 PM UTC

Status changed to Investigating
monitoring Apr 03, 2026, 03:59 PM UTC

Incident details: We are currently investigating issues with uniFLOW SmartClient connections to uniFLOW Online. Start Time: April 3rd, 2026 - 10:30am UTC Incident Scope: US Deployment Description: - This is impacting uniFLOW SmartClient connections. Next Update: The next update will be in 60 minutes.
investigating Apr 03, 2026, 04:53 PM UTC

**Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.
investigating Apr 03, 2026, 05:48 PM UTC

**Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.
investigating Apr 03, 2026, 06:46 PM UTC

**Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.
investigating Apr 03, 2026, 07:48 PM UTC

**Update**: We are continuing to investigate. **Next Update**: The next update will be in 60 mins.
monitoring Apr 03, 2026, 08:27 PM UTC

Status changed to Monitoring
monitoring Apr 03, 2026, 08:27 PM UTC

**Update:** We have identified and resolved the issue. We are now in a monitoring phase before closing this incident. **Next Update:** The next update will be in 60 minutes.
resolved Apr 03, 2026, 09:29 PM UTC

Hello Everyone, Update: Incident Resolved. Date/Time: April 3, 2026, 20:10 UTC We will review the findings and collected information from this incident to further improve our online services. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
resolved Apr 03, 2026, 09:29 PM UTC

Status changed to Resolved

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