Resolved after 4 hours 6 minutes, affecting US Deployment (Identification) and US Deployment (Other services) and 1 more, on April 6, 2026.
Hello Everyone, Update: Incident Resolved. Date/Time: April 6th, 5:36 pm UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Affected components
Update timeline
- investigating Apr 06, 2026, 01:31 PM UTC
Status changed to Investigating
- monitoring Apr 06, 2026, 01:34 PM UTC
Incident details: Start Time: 6 April 2026, 12:35pm UTC Incident Scope: US Deployment Description: We are currently investigating connectivity issues with the US deployment. Next Update: The next update will be in 1 hour.
- identified Apr 06, 2026, 02:47 PM UTC
Status changed to Identified
- identified Apr 06, 2026, 02:47 PM UTC
Update: We have identified a possible cause for the delayed responses and potential timeouts happening in the US deployment. We have put the US deployment into a soft emergency mode status in order to assist with the recovery of services. Next Update: The next update will be in 1 hour.
- monitoring Apr 06, 2026, 03:27 PM UTC
Status changed to Monitoring
- monitoring Apr 06, 2026, 03:27 PM UTC
Update: Services in the US deployment have now recovered. We are continuing to monitor the US deployment and have now moved into a monitoring phase. Next Update: The next update will be in 1 hour.
- monitoring Apr 06, 2026, 04:24 PM UTC
**Update:** NT-ware Operations are continuing to monitor this recovery closely as services return to normal operations levels. **Next Update**: The next update will be in 1 hour.
- resolved Apr 06, 2026, 05:37 PM UTC
Status changed to Resolved
- resolved Apr 06, 2026, 05:37 PM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: April 6th, 5:36 pm UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 20 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
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