Resolved after 18 hours 10 minutes, affecting EU Deployment (Printing) and EU Deployment (Email print) and 1 more, on September 13, 2026.
Hello Everyone, Update: Incident Resolved. Date/Time: 14th September 2026, 03:50 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 10 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
Affected components
Update timeline
- investigating Sep 13, 2026, 10:26 AM UTC
Status changed to Investigating
- monitoring Sep 13, 2026, 10:34 AM UTC
Description: NT-ware Operations are investigating a potential issue impacting a subset of customer tenants. What we know right now: - Scanning and Universal print functionality is intermittently failing across multiple deployments. Next Update: The next update will be in <1 Time Period>
- identified Sep 13, 2026, 11:26 AM UTC
Status changed to Identified
- monitoring Sep 13, 2026, 11:35 AM UTC
Update: - NT-ware Operations has identified a resource consumption abnormality. - Mitigation efforts have been put in place to return the service to Operational for impacted customers. Next Steps: - The root cause in under investigation with development at this time. - Additional monitoring and resource management will be put in place to maintain system operational levels. Next Update: The next update will be within 8 hours or as information come available.
- monitoring Sep 13, 2026, 11:35 AM UTC
Status changed to Monitoring
- monitoring Sep 13, 2026, 07:37 PM UTC
Update: - Corrective changes have been deployed to address the identified issue. - Monitoring confirms that no further customer impact has been observed since the implementation of the initial mitigation changes. Next Steps: - We are continuing with follow-up improvements identified during our investigation. - We will continue to closely monitor system operational levels. Next Update: The next update will be within 24 hours or as information becomes available.
- resolved Sep 14, 2026, 04:36 AM UTC
Hello Everyone, Update: Incident Resolved. Date/Time: 14th September 2026, 03:50 UTC We will review the findings and collected information from this incident to further improve our online services. There will be a post-mortem published once we have concluded our investigation but no longer then 10 business days. We are sorry for the inconvenience this has caused. Kind Regards Online Operations Team
- resolved Sep 14, 2026, 04:36 AM UTC
Status changed to Resolved
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