Tyro Service for Partners Outage History

Due to an issue outside of Tyro’s control, some payment transfers (including transfers and direct debits) from Tyro Bank Account and Tyro Transaction Account as well settlement payments into external bank accounts are experiencing delays. Tyro EFTPOS and eCommerce are unaffected. Please feel free to use the following template when communicating with businesses Our partner Tyro is currently experiencing delays with Tyro Bank Account and Tyro Transactions Account payments (including transfers and direct debits) as well as well settlement payments into external bank accounts are experiencing delays due to an issue outside of their control. Tyro EFTPOS and eCommerce are unaffected. Updates can be found at status.tyro.com

Update: Whilst out of our control, Tyro is working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible for the payment and settlement delays . Please feel free to use the following template when communicating with businesses Due to an industry-wide outage, settlement is currently delayed for our partner Tyro's customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience

An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates. In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

We’ve identified an issue with Tyro's phone system. The team are looking into this urgently and will provide further updates as soon as possible. If customers need to get in contact with Tyro urgently, please direct them to contact us via email - [email protected]. We’re sorry for any inconvenience being experienced.

We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.