Is Tyro Service for Partners down?

We are aware of an issue that may be impacting some customers ability to process Mastercard transactions. Please ask your customers to try using a physical Mastercard (not digital wallet) or an alternative payment method. Whilst this is out of our control, we apologise for any inconvenience experienced and will continue to post updates to status.tyro.com

Update: Mastercard transaction processing has returned to normal. Recent transactions may take a little longer than usual to appear across the Tyro Portal, Tyro App and terminals. Thank you for your understanding during this afternoon.

We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please ask your customers to try connecting to their ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If your customer is experiencing connectivity issues with their EFTPOS terminal, please ask them to restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).