Resolved after 7 hours 37 minutes, affecting EFTPOS Machine Connectivity, on December 10, 2025.
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.
Affected components
Update timeline
- identified Dec 10, 2025, 11:20 PM UTC
An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates. In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- resolved Dec 11, 2025, 06:57 AM UTC
The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.
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