Resolved after 22 hours 39 minutes, affecting EFTPOS Machine Connectivity, on January 31, 2026.
This incident has been resolved. We’re sorry for any inconvenience experienced.
Affected components
Update timeline
- investigating Jan 31, 2026, 10:08 PM UTC
We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- monitoring Feb 01, 2026, 04:07 AM UTC
A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.
- resolved Feb 01, 2026, 08:47 PM UTC
This incident has been resolved. We’re sorry for any inconvenience experienced.
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