Tyro Service for Partners Outage History

Tyro Service for Partners is up right now

Tyro Service for Partners had 13 outages in the last 2 years totaling 415h 20m of downtime, averaging 0.5 incidents per month.

There were 13 Tyro Service for Partners outages since November 4, 2024 totaling 415h 20m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: partnerstatus.tyro.com

Major August 15, 2026

Transaction Processing

Detected by Pingoru
Aug 15, 2026, 05:16 AM UTC
Resolved
Aug 15, 2026, 06:14 AM UTC
Duration
57m
Affected: Transaction Processing Systems
Timeline · 2 updates
  1. investigating Aug 15, 2026, 05:16 AM UTC

    We are aware of an issue that may be impacting some customers ability to process Mastercard transactions. Please ask your customers to try using a physical Mastercard (not digital wallet) or an alternative payment method. Whilst this is out of our control, we apologise for any inconvenience experienced and will continue to post updates to status.tyro.com

  2. resolved Aug 15, 2026, 06:14 AM UTC

    Update: Mastercard transaction processing has returned to normal. Recent transactions may take a little longer than usual to appear across the Tyro Portal, Tyro App and terminals. Thank you for your understanding during this afternoon.

Read the full incident report →

Notice July 7, 2026

EFTPOS machine connectivity

Detected by Pingoru
Jul 07, 2026, 09:11 PM UTC
Resolved
Jul 08, 2026, 07:32 AM UTC
Duration
10h 20m
Affected: EFTPOS Machine Connectivity
Timeline · 2 updates
  1. investigating Jul 07, 2026, 09:11 PM UTC

    We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please ask your customers to try connecting to their ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

  2. resolved Jul 08, 2026, 07:32 AM UTC

    Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If your customer is experiencing connectivity issues with their EFTPOS terminal, please ask them to restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).

Read the full incident report →

Notice January 31, 2026

Connectivity issues

Detected by Pingoru
Jan 31, 2026, 10:08 PM UTC
Resolved
Feb 01, 2026, 08:47 PM UTC
Duration
22h 39m
Affected: EFTPOS Machine Connectivity
Timeline · 3 updates
  1. investigating Jan 31, 2026, 10:08 PM UTC

    We’re aware of an issue that some customers may not be able to connect to the 4G/5G network right now. As an interim solution, until service is restored, please try connecting to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

  2. monitoring Feb 01, 2026, 04:07 AM UTC

    A fix has been implemented for this issue, and we are monitoring the results. If you continue to experience issues, please firstly try rebooting your machine, or secondly connect to your ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. We’re sorry for any inconvenience experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

  3. resolved Feb 01, 2026, 08:47 PM UTC

    This incident has been resolved. We’re sorry for any inconvenience experienced.

Read the full incident report →

Minor January 27, 2026

Tyro Bank Account, Tyro Transaction Account payments and settlement delay

Detected by Pingoru
Jan 27, 2026, 03:52 AM UTC
Resolved
Jan 28, 2026, 02:26 AM UTC
Duration
22h 34m
Affected: Settlement
Timeline · 3 updates
  1. identified Jan 27, 2026, 03:52 AM UTC

    Due to an issue outside of Tyro’s control, some payment transfers (including transfers and direct debits) from Tyro Bank Account and Tyro Transaction Account as well settlement payments into external bank accounts are experiencing delays. Tyro EFTPOS and eCommerce are unaffected. Please feel free to use the following template when communicating with businesses Our partner Tyro is currently experiencing delays with Tyro Bank Account and Tyro Transactions Account payments (including transfers and direct debits) as well as well settlement payments into external bank accounts are experiencing delays due to an issue outside of their control. Tyro EFTPOS and eCommerce are unaffected. Updates can be found at status.tyro.com

  2. identified Jan 27, 2026, 06:10 AM UTC

    Update: Whilst out of our control, Tyro is working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible for the payment and settlement delays . Please feel free to use the following template when communicating with businesses Due to an industry-wide outage, settlement is currently delayed for our partner Tyro's customers who are paid into an external bank account. While this issue is outside Tyro’s control, we are working closely with the Reserve Bank of Australia (RBA) to support a resolution as quickly as possible. Please note that our Customer Support teams are unable to assist with settlement-related queries while this issue is ongoing. For the latest updates, we recommend checking status.tyro.com, which we will keep updated as new information becomes available. We apologise for the inconvenience and appreciate your patience

  3. resolved Jan 28, 2026, 02:26 AM UTC

    Yesterday’s issue affecting settlement to external bank accounts has now been fixed. Whilst settlement processing restarted last night, there is a backlog of payments that will take some time to clear. If your customers have not received their payment, please ask them contact their external bank, as times can vary. Thank you for your ongoing patience and understanding.

Read the full incident report →

Notice January 19, 2026

Integrated transactions

Detected by Pingoru
Jan 19, 2026, 12:54 AM UTC
Resolved
Jan 19, 2026, 12:54 AM UTC
Duration
–
Affected: POS Integration
Timeline · 1 update
  1. resolved Jan 19, 2026, 12:54 AM UTC

    We experienced a brief issue impacting customers’ ability to process integrated transactions. This issue is now resolved, however if merchants are still experiencing issues, they can restart their POS/PMS. We apologise for any inconvenience this may have caused.

Read the full incident report →

Minor December 10, 2025

Transaction processing

Detected by Pingoru
Dec 10, 2025, 11:20 PM UTC
Resolved
Dec 11, 2025, 06:57 AM UTC
Duration
7h 37m
Affected: EFTPOS Machine Connectivity
Timeline · 2 updates
  1. identified Dec 10, 2025, 11:20 PM UTC

    An issue has been identified with some customers experiencing issues processing transactions. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates. In the meantime, please try rebooting your terminal or connecting to WiFi by following these steps: https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro https://help.tyro.com/s/article/How-do-I-reboot-my-Tyro-EFTPOS-machine https://help.tyro.com/s/article/How-to-connect-a-Tyro-EFTPOS-machine-to-WiFi We’re sorry for any inconvenience being experienced. Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates.

  2. resolved Dec 11, 2025, 06:57 AM UTC

    The earlier issue impacting some customers’ ability to process transactions has now been resolved. We’re sorry for any inconvenience experienced.

Read the full incident report →

Major October 20, 2025

AWS outage

Detected by Pingoru
Oct 20, 2025, 09:32 AM UTC
Resolved
Oct 27, 2025, 08:50 PM UTC
Duration
7d 11h
Affected: POS Integration
Timeline · 2 updates
  1. investigating Oct 20, 2025, 09:32 AM UTC

    We are aware of an issue with AWS services. While this issue is outside Tyro's control, we’re actively monitoring the situation. If you have require any help, please contact our Customer Support team on 1300 00 8976.

  2. resolved Oct 27, 2025, 08:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2025

Tyro Pro transaction processing

Detected by Pingoru
Jul 15, 2025, 05:46 AM UTC
Resolved
Jul 15, 2025, 06:23 AM UTC
Duration
37m
Affected: Transaction Processing Systems
Timeline · 2 updates
  1. investigating Jul 15, 2025, 05:46 AM UTC

    We are aware of an issue earlier this afternoon which impacted some customers’ ability to process transactions on a Tyro Pro machine. The team are working on a resolution and will provide further updates as soon as possible. We’re sorry for any inconvenience being experienced.

  2. resolved Jul 15, 2025, 06:23 AM UTC

    This incident has been resolved with transactions restored on Tyro Pro EFTPOS machines. We apologise for any inconvenience caused.

Read the full incident report →

Notice June 20, 2025

Tyro's phone system

Detected by Pingoru
Jun 20, 2025, 06:03 AM UTC
Resolved
Jun 20, 2025, 10:08 AM UTC
Duration
4h 4m
Timeline · 3 updates
  1. identified Jun 20, 2025, 06:03 AM UTC

    We’ve identified an issue with Tyro's phone system. The team are looking into this urgently and will provide further updates as soon as possible. If customers need to get in contact with Tyro urgently, please direct them to contact us via email - [email protected]. We’re sorry for any inconvenience being experienced.

  2. monitoring Jun 20, 2025, 07:07 AM UTC

    We have communicated to customers via the Status Page that if they have recently tried to contact Tyro's Customer Support, to please call using 1300 00 8976 to speak with us.

  3. resolved Jun 20, 2025, 10:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 5, 2025

Transaction reporting on Tyro Portal and EFTPOS machines

Detected by Pingoru
Apr 05, 2025, 06:34 AM UTC
Resolved
Apr 08, 2025, 12:12 AM UTC
Duration
2d 17h
Affected: Reconciliation and Settlement Reports
Timeline · 3 updates
  1. identified Apr 05, 2025, 06:34 AM UTC

    We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.

  2. monitoring Apr 05, 2025, 12:47 PM UTC

    As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.

  3. resolved Apr 08, 2025, 12:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2025

Issue processing some transactions

Detected by Pingoru
Mar 09, 2025, 08:16 AM UTC
Resolved
Mar 09, 2025, 10:50 AM UTC
Duration
2h 34m
Affected: Transaction Processing Systems
Timeline · 5 updates
  1. investigating Mar 09, 2025, 08:16 AM UTC

    Please feel free to use this information if you’re receiving enquiries from merchants and encourage them to visit status.tyro.com for updates. We’re aware of an issue that may be impacting customers’ ability to process Mastercard transactions. We recommend retrying the transaction or asking your customer to use a different card type if available. We apologise for any inconvenience and will provides updates here when available.

  2. investigating Mar 09, 2025, 09:09 AM UTC

    Update: Tyro eCommerce and Tyro Connect are currently available. Whilst the issue is outside our control, Tyro is closely monitoring the situation and will continue to do so until resolved. We apologise for the inconvenience being experienced.

  3. monitoring Mar 09, 2025, 09:29 AM UTC

    Update: Apologies our last update included a typo. Tyro eCommerce and Tyro Connect are currently unavailable. We apologise for any confusion and will provide updates as they become available.

  4. monitoring Mar 09, 2025, 10:23 AM UTC

    Update: We are pleased to confirm that Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions are being processed again. We will continue to closely monitor the situation and will provide an update upon confirmation the issue is resolved or if a further change is experienced. We appreciate your patience throughout this evening.

  5. resolved Mar 09, 2025, 10:50 AM UTC

    The earlier issue impacting Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions is now resolved. Once again, we appreciate your patience throughout the evening and apologise for any inconvenience experienced.

Read the full incident report →

Notice February 17, 2025

HealthPoint

Detected by Pingoru
Feb 17, 2025, 01:20 AM UTC
Resolved
Feb 17, 2025, 02:21 AM UTC
Duration
1h 1m
Affected: Healthpoint
Timeline · 2 updates
  1. monitoring Feb 17, 2025, 01:20 AM UTC

    We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.

  2. resolved Feb 17, 2025, 02:21 AM UTC

    HealthPoint is no longer experiencing issues and claims should be processing as normal.

Read the full incident report →

Notice November 4, 2024

3G Network Shutdown

Detected by Pingoru
Nov 04, 2024, 12:08 AM UTC
Resolved
Nov 08, 2024, 02:05 AM UTC
Duration
4d 1h
Affected: EFTPOS Machine Connectivity
Timeline · 2 updates
  1. monitoring Nov 04, 2024, 12:08 AM UTC

    Telstra has switched off their 3G network. If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. We are currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown. We have updated Status.tyro.com with the above message.

  2. resolved Nov 08, 2024, 02:05 AM UTC

    Telstra has switched off their 3G network. If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Our call volumes have returned to normal and will close this incident

Read the full incident report →