Resolved after 10 hours 20 minutes, affecting EFTPOS Machine Connectivity, on July 7, 2026.
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If your customer is experiencing connectivity issues with their EFTPOS terminal, please ask them to restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
Affected components
Update timeline
- investigating Jul 07, 2026, 09:11 PM UTC
We’re aware of an issue with a national telephone network provider and that some customers may not be able to connect to the 4G network right now to process EFTPOS transactions. As an interim solution, until service is restored, please ask your customers to try connecting to their ethernet or WiFi network by following these steps: https://help.tyro.com/s/article/How-do-I-change-my-network-connection. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available.
- resolved Jul 08, 2026, 07:32 AM UTC
Services should now be operating as normal following the earlier issue affecting a national telephone network provider. If your customer is experiencing connectivity issues with their EFTPOS terminal, please ask them to restart by following these steps https://help.tyro.com/s/article/How-to-reboot-the-Tyro-Pro or by contacting Tyro Customer Support on 1300 00 TYRO (8976).
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