Twilio incident
User Authentication Identity SNA Failure Increase and SNA Missing Redirects for Globe Telecom in Philippines
Twilio experienced a minor incident on September 1, 2026 affecting Verify Silent Network Auth, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 01:18 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 01, 2026, 02:18 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Sep 01, 2026, 02:35 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Sep 01, 2026, 03:11 PM UTC
We have observed a recovery in User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 01, 2026, 05:30 PM UTC
The incident has been resolved and User Authentication Identity SNA failure increase and SNA missing redirects for Globe Telecom in the Philippines is operating normally.