Twilio incident
SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States
Twilio experienced a minor incident on August 31, 2026 affecting SMS Short Code, North America, lasting 3d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2026, 08:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 31, 2026, 08:34 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 31, 2026, 09:35 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Aug 31, 2026, 11:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Sep 01, 2026, 03:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 04:17 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 06:18 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 10:19 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Sep 01, 2026, 06:19 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Sep 02, 2026, 10:19 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Sep 03, 2026, 10:20 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Sep 03, 2026, 10:13 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to C-Spire and Dish network subscribers in the United States is operating normally.