Twilio incident

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Tigo Colombia

Minor Resolved View vendor source →

Twilio experienced a minor incident on August 28, 2026 affecting SMS, Latin America, lasting 10h 54m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2026, 08:40 PM UTC
Resolved
Aug 29, 2026, 07:35 AM UTC
Duration
10h 54m
Detected by Pingoru
Aug 28, 2026, 08:40 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Aug 28, 2026, 08:40 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Aug 28, 2026, 08:49 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Aug 28, 2026, 09:50 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Aug 28, 2026, 11:55 PM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Aug 29, 2026, 03:55 AM UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Tigo network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Aug 29, 2026, 04:19 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Aug 29, 2026, 06:20 AM UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Tigo network subscribers in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. resolved Aug 29, 2026, 07:35 AM UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Tigo network subscribers in Colombia are operating normally.