Twilio incident
User Authentication Identity Gateway API Failure Increase for Three in United Kingdom
Resolved after 7 hours 15 minutes, affecting Lookup SIM Swap, on August 12, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.
Affected components
Update timeline
- investigating Aug 12, 2026, 12:44 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase to Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Aug 12, 2026, 01:46 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Aug 12, 2026, 03:48 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Aug 12, 2026, 06:03 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 12, 2026, 08:00 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for Three in the United Kingdom is operating normally.
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