Twilio incident
SMS Delivery Receipt Delays from Twilio to Multiple Networks in United States and Canada
Resolved after 6 hours 43 minutes, affecting SMS Long Code, North America and SMS Short Code, North America and 1 more, on October 23, 2026.
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.
Affected components
Update timeline
- identified Oct 23, 2026, 12:29 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Altice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:42 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 12:50 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in the United States and Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 23, 2026, 01:51 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in United States of America & Canada. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 23, 2026, 03:52 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to network subscribers on multiple networks in multiple countries in North America. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 04:35 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2026, 06:36 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to network subscribers on multiple networks in multiple countries in North America and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 23, 2026, 07:12 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in the United States and Canada are operating normally.
Your product runs on more than Twilio
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services