SMS Delivery Delays and Failures from Twilio to Telecall Brazil

Update timeline

1. investigating Oct 23, 2026, 08:05 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified Oct 23, 2026, 08:19 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified Oct 23, 2026, 09:24 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Telecall network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring Oct 23, 2026, 11:26 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring Oct 23, 2026, 01:27 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Telecall network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.