Twilio incident

SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 5, 2026 affecting SMS, Latin America, lasting 8h 2m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 02:49 PM UTC
Resolved
Oct 05, 2026, 10:51 PM UTC
Duration
8h 2m
Detected by Pingoru
Oct 05, 2026, 02:49 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating Oct 05, 2026, 02:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 05, 2026, 02:55 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 05, 2026, 03:56 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 05, 2026, 05:56 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Oct 05, 2026, 08:50 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Oct 05, 2026, 10:51 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil is operating normally.