Twilio incident

SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 5, 2026 affecting SMS, Europe, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2026, 09:43 AM UTC
Resolved
Oct 05, 2026, 03:23 PM UTC
Duration
5h 40m
Detected by Pingoru
Oct 05, 2026, 09:43 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Oct 05, 2026, 09:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Oct 05, 2026, 09:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Oct 05, 2026, 10:47 AM UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Oct 05, 2026, 12:53 PM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring Oct 05, 2026, 12:59 PM UTC

    We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. monitoring Oct 05, 2026, 02:59 PM UTC

    We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. resolved Oct 05, 2026, 03:23 PM UTC

    The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in France is operating normally.