Twilio incident
Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers
Twilio experienced a minor incident on October 5, 2026 affecting Voice, Europe, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 10:33 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 10:37 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 11:43 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 05, 2026, 11:50 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 05, 2026, 01:51 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.