Twilio incident
SMS Delivery Receipt Delays from Twilio to Safaricom Kenya
Twilio experienced a minor incident on August 2, 2026 affecting SMS, Middle East & Africa, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 02, 2026, 07:24 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 02, 2026, 08:19 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Safaricom network subscribers in Kenya. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Aug 02, 2026, 08:21 PM UTC
We have observed a recovery in SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Aug 02, 2026, 09:26 PM UTC
The incident has been resolved and SMS delivery receipts from Twilio to Safaricom network subscribers in Kenya is operating normally.