Twilio incident

SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel

Minor Resolved View vendor source →

Twilio experienced a minor incident on October 4, 2026 affecting SMS, Middle East & Africa, lasting 10h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2026, 07:49 AM UTC
Resolved
Oct 04, 2026, 06:19 PM UTC
Duration
10h 30m
Detected by Pingoru
Oct 04, 2026, 07:49 AM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Oct 04, 2026, 07:49 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Oct 04, 2026, 08:51 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Oct 04, 2026, 10:51 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Oct 04, 2026, 12:16 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Oct 04, 2026, 02:16 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Oct 04, 2026, 06:19 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel is operating normally.