Twilio incident
User Authentication Identity SNA Missing Redirects for Three in United Kingdom
Twilio experienced a minor incident on July 22, 2026 affecting Verify Silent Network Auth, lasting 2h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 22, 2026, 12:00 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jul 22, 2026, 12:25 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 12:46 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jul 22, 2026, 02:10 PM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for Three in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Jul 22, 2026, 02:11 PM UTC
We have observed a recovery in User Authentication Identity SNA missing redirects for Three in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jul 22, 2026, 02:16 PM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for Three in the United Kingdom is operating normally.