Twilio incident

SMS Delivery Delays from Twilio to MTN Nigeria

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 27, 2026 affecting SMS, Middle East & Africa, lasting 11h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 10:03 PM UTC
Resolved
Jun 28, 2026, 09:07 AM UTC
Duration
11h 4m
Detected by Pingoru
Jun 27, 2026, 10:03 PM UTC

Affected components

SMS, Middle East & Africa

Update timeline

  1. investigating Jun 27, 2026, 10:03 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Jun 27, 2026, 11:00 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Jun 28, 2026, 12:06 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Jun 28, 2026, 02:12 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Jun 28, 2026, 06:17 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Jun 28, 2026, 07:11 AM UTC

    We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Jun 28, 2026, 09:07 AM UTC

    The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.