Twilio incident

MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 27, 2026 affecting MMS Short Code, North America, lasting 15h 18m. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2026, 06:05 PM UTC
Resolved
Jun 28, 2026, 09:23 AM UTC
Duration
15h 18m
Detected by Pingoru
Jun 27, 2026, 06:05 PM UTC

Affected components

MMS Short Code, North America

Update timeline

  1. investigating Jun 27, 2026, 06:05 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Jun 27, 2026, 07:05 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Jun 27, 2026, 09:06 PM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  4. investigating Jun 28, 2026, 01:07 AM UTC

    Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  5. monitoring Jun 28, 2026, 07:21 AM UTC

    We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Jun 28, 2026, 09:23 AM UTC

    The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to the United States are operating normally.