Twilio incident
MMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in United States
Resolved after 15 hours 18 minutes, affecting MMS Short Code, North America, on June 27, 2026.
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to the United States are operating normally.
Affected components
Update timeline
- investigating Jun 27, 2026, 06:05 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Jun 27, 2026, 07:05 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Jun 27, 2026, 09:06 PM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Jun 28, 2026, 01:07 AM UTC
Twilio customers may be experiencing MMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 28, 2026, 07:21 AM UTC
We have observed a recovery in MMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Jun 28, 2026, 09:23 AM UTC
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to the United States are operating normally.
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