Twilio incident

Cannot Change Phone Number Home Region in the Twilio Legacy Console

Minor Resolved View vendor source →

Twilio experienced a minor incident on June 21, 2026 affecting PHONE NUMBERS, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2026, 06:28 AM UTC
Resolved
Jun 23, 2026, 01:01 AM UTC
Duration
1d 18h
Detected by Pingoru
Jun 21, 2026, 06:28 AM UTC

Affected components

PHONE NUMBERS

Update timeline

  1. investigating Jun 21, 2026, 06:28 AM UTC

    Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 1 hour, or as soon as more information becomes available.

  2. investigating Jun 21, 2026, 06:29 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 21, 2026, 07:35 AM UTC

    Customers using the Legacy Twilio Console are currently unable to re-route phone numbers between the US1, AU1, and IE1 home regions. Customers using the API are unaffected. Our engineers have been alerted and are actively investigating. We will provide another update in 2 hours, or as soon as more information becomes available.

  4. identified Jun 21, 2026, 08:30 AM UTC

    We have identified the cause of the issue affecting phone number routing configuration updates in the Legacy Twilio Console. Customers using the Legacy Twilio Console may be unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes. The issue is isolated to the Legacy Console workflow. Customers using One Console or the API directly are not impacted and can use those options as a workaround. Our engineering team is planning to apply a fix during regular business hours. We will provide another update once implementation begins or as more information becomes available

  5. resolved Jun 23, 2026, 01:01 AM UTC

    The issue with customers using the Legacy Twilio Console being unable to update phone number routing between home regions such as US1, IE1, and AU1, and may receive an error when saving changes, has been resolved and this Phone Number feature is operating normally at this time.