Twilio incident
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
Twilio experienced a minor incident on June 20, 2026 affecting Verify Silent Network Auth, lasting 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 20, 2026, 02:07 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 20, 2026, 02:13 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Jun 20, 2026, 03:17 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Jun 20, 2026, 05:23 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Jun 20, 2026, 07:07 AM UTC
The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.